Patient Services Representative

About us

It is the philosophy and belief of Coast Community Health Center that to achieve our mission to increase availability of affordable, high-quality healthcare for all, the most important element is that we have a team of individuals who feel honored and privileged to serve their community and support each other through commitment to a set of nonnegotiable, referred to as The Coast Ways.

The Coast culture is developed based on the non-negotiable attributes that make up The Coast Way. Coast expects and holds accountable our teams to these attributes. Coast believes that these attributes, if successful, will foster a positive work environment that improves the lives of our workforce, patients, and the community we serve. Coast strives to create a workplace where no team member is viewed or treated as more important than any other. The work you do, the input, the ideas, opinions, and feedback you provide are important.

Job Summary:

The role of the Patient Service Representative (PSR) is to provide outstanding service to patients and customers through friendly, caring, courteous, and professional services and to ensure that our patients feel welcome and comfortable in our health center. CCHC work environment is a fast-paced small health center that allows the development of close working relationships with medical professionals, clinical and enabling staff, volunteers, and patients. Every team member is vital to the health center’s success in providing exceptional patient care.

Duties:

Customer Service

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Patient Check-In: verifies insurance, including eligibility; verifies and/or updates patient demographic information at every visit; ensures appropriate patient paperwork and surveys are distributed; addresses pop-up reminders, removing as appropriate; collects patient payment as indicated; ensures office scheduling policies are maintained.
• Patient Check-out: Provides patients with follow-up appointments as necessary; follows up on incomplete information with appropriate provider; follows-up with written directives from clinicians.
• Verifies, documents, and scans all patient insurance eligibility.
• Ensures all patients are screened for sliding fee schedule.

Communication

• Answering telephone calls, screen calls, take messages, provide patients with pre-appointment information and/or education appropriate to the nature of the health center.
• Provides information about the health center services, charity programs, and enabling services or directs to appropriate department.
• Effectively communicates CCHC policies and procedures to patients, as necessary.
• Takes new patient referrals, enters patients into computer system, and schedules appointments following protocol and guidelines provided.

Teamwork

· Answer patient inquiries of all types to streamline the process for patients and refer appropriate clinical questions to medical assistants/clinical personnel.

· May assist with retrieval of electronic files, faxes, or other documents in the EMR for Providers when requested.

· Responds to emails, voicemails and other messages promptly.

· Able to establish and maintain effective working relationships, exhibiting pleasant and articulate written and verbal communication skills with coworkers, patients, and community.

Accountability

• Follows policies and procedures with respect to job functions.
• Forward’s mail, and other correspondence accordingly to Health Information Management (HIM) and maintains an adequate supply of all patient forms and documents as needed.
• Verifies patient demographics to ensure information is correct and consistent between patient forms and EMR; collects required financial and demographic information and properly enters data in the EMR.
• Double checks completed work to ensure accuracy, makes necessary corrections to errors identified in a prompt manner.

Respect

· Maintains strict confidentiality in accordance with CCHC policies and HIPAA.

· Interacts harmoniously and effectively with others, focusing upon the attainment of organizational goals and objectives through a commitment to teamwork.

· Track’s patient feedback and comments

· Manages clinical flow of patient check-in to ensure schedule is being maintained and optimal patient flow.

Performs other duties as assigned by manager.

If you are a motivated individual with excellent communication skills and a passion for providing exceptional patient care, we encourage you to apply for this position. Join our team and contribute to our mission of delivering high-quality healthcare services.

Job Type: Full-time

Pay: $17.05 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Medical terminology: 1 year (Preferred)
• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person

Salary : $17 - $22