Senior Personal Banker

Description

ABOUT US

Coastal Community Bank is a little bit of banking and a little bit of tech-ing. The people at Coastal don't just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

JOB SUMMARY

Sell a full range of banking services and products to individual customers and small business’ with an emphasis on meeting customer needs, providing exceptional customer service and actively soliciting new customers. Interview consumer or commercial loan customers, process consumer loans, provide sales leadership to staff, and participate in branch outside business development efforts. Also sell business products of a more complex nature, i.e. cash management accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide customer service in accordance with Coastal’s Core Values
• Interview and assess customer and non-customer needs and suggest appropriate products or services. This may be in the branch or a call to a local business, or from a book of business.
• Outside sales calling required but the frequency set by branch management
• Conduct phone follow up and actively raise customer awareness of bank products and services. These activities may have a standard of frequency set by branch management.
• Maintain an organized system for tracking and following up on customer needs and track monthly production to the branch goals
• Provide customer referrals to Treasury Management, Commercial and Consumer Lending, Cash Management and Real Estate Lending.
• Provide timely resolution and follow through on customer issues and concerns
• Complete account documentation according to bank guidelines
• Maintain current knowledge of banking rules and regulations and complete monthly on line training
• Actively work a book of customers to build relationships, grow the value of the book as management has goaled and keep a strong grasp on the retention of our clients. This may also include relationship reviews with a line of business
• Represent Coastal in a positive and professional manner
• Outgoing, professional attitude with customers, prospects and co-workers
• Proven effective verbal and written communication skills
• Required to handle multiple tasks at the same time
• PC experience navigating in a Windows environment and using multiple applications
• Must have excellent attention to detail to ensure timely and effective communication with customer until request/issues have been resolved
• Previous sales experience of financial products and relationship development for retention
• Production generation experience preferred.
• Basic internet skills
• Other duties may be assigned
• Follow and comply with all regulatory and compliance regulations

Requirements

QUALIFICATIONS

• Proven effective verbal and written communication skills
• Excellent analytical skills
• Required to handle multiple tasks at the same time
• PC experience navigating in a Windows environment and using multiple applications
• Must have excellent attention to detail to ensure timely and effective communication
• Other Qualifications
• Previous banking experience preferred

EDUCATION AND/OR EXPERIENCE

• Associate's Degree (A. A.) or equivalent from two-year college or technical school preferred; OR
• two to four years’ related experience and/or training; OR
• equivalent combination of education and experience.