Patient service representative

Description

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The role of the Patient Service Representative (PSR) is to function as a multi-skilled, technical person responsible for customer service, electronic patient registration / data processing, patient scheduling, revenue control and to serve as support personnel to the clinical staff members.

The PSR will work within the scope of his / her job description using the demonstrated competencies consistent with the role.

Knowledge, Skills, and Abilities

• Basic computer knowledge as well as medical office procedures and practices.
• Ability to work and professionally communicate effectively with patients, providers, coworkers, visitors etc..
• Arrive on time and follow daily assigned schedule.
• Able to organize and use time and resources effectively.
• Ability to Multitask, stop and start and work with interruptions
• Ability to function independently.
• Ability to follow oral and written instructions timely and accurately.
• Ability to keep patient and staff information confidential.
• Ability to travel to other sites, if needed.
• Must be able to sit, stand, bend, lift and move intermittently during the work day.

Qualifications / Education Requirements

To qualify for this position the employee will be a graduate of an accredited high school or in receipt of a GED certificate;

medical experience preferred, but not required. Candidate must be able to demonstrate a caring and positive attitude.

Must be self-directed, motivated and demonstrate the ability to work independently and within a team.

Core Competencies

• Competent in both oral and written English.
• Bilingual a plus but not required, unless hired in that additional capacity.
• Must maintain confidential and sensitive information.
• Ability to accurately record and input data.
• Ability to work independently.

Last updated : 2024-09-19