What are the responsibilities and job description for the Public Safety Dispatch Intake - Ambulance position at COASTAL HEALTH SYSTEMS OF?
Job Description
Job Description
Coastal believes in taking care of and investing our team. We provide competitive pay, starting at $18.41 per hour for a Dispatcher, with 1% additional per year, for every year of experience as an Emergency Dispatch Intake.
Shifts may be daytime, evenings, overnights, weekends, and holidays. We offer shift differential and overtime. Days worked are typically based on a rotating schedule, which may include alternating weekends, and may include built-in overtime. Coastal is a 24 / 7 / 365 operation.
All employees receive a team of dedicated leadership professionals committed to helping you succeed. We offer training, coaching, and guidance, and support to all employees. We believe in assisting you to live your dream life!
In addition to base pay time and half for all hours over 40 per week, all Operations employees receive shift differentials as follows : Weekday overnights – Additional $4.00 per hour, Weekend days – Additional $4.50 per hour, weekend overnights – Additional $5.00 per hour
In addition to excellent pay, full time employees are eligible for :
- Medical / Dental / Vision insurance
- Teladoc telehealth services (company-provided with $0 copay)
- Company-paid Life Insurance, Short-term and Long-term Disability Insurance
- Additional life insurance and spouse / dependent insurance is available
- Accrued PTO (Paid Time Off)
- 10 Paid Holidays a year. Paid even if you are not scheduled to work.
- Tuition assistance and scholarships available
- Company-paid gym membership (available to ALL employees )
- BetterHelp mental health and wellness services free! (available to ALL employees )
- 401k plan with company match (after one year of employment)
Do you have a strong desire to help people and serve the community? Do you enjoy working as part of a collaborative and cohesive team? Do you enjoy a challenging, fast-paced environment where every day is different and engaging? Do you enjoy interacting with people and helping to provide high-quality care?
Coastal Ambulance provides specialized ambulance transport in Florida and beyond. Our daily call volume includes, inter-facility SCT, ALS and BLS transports, stemming from pre-hospital healthcare and hospital to hospital facilities. We provide some pre-scheduled or same day appointments as well as critical care transports. Our Field Operations team consist of highly skilled medical professionals, working with every hospital and healthcare facility in Brevard County, and with hospitals and specialty facilities throughout the state. We are proud to have established a long-standing tradition of high quality service and care, and you will find many long-time employees on our team, with decades of experience and vast knowledge to share with you. Our team of First Responders, EMTs and Paramedics regularly work with patients that are clinically engaging offering our team the opportunity to utilize specialized skills beyond the level of most EMS providers. Our Communications Team plays an integral part in this!
For this role you will need :
SUMMARY :
As the first contact that customers have with our company, the Dispatcher position is tasked with providing excellent customer service, exceptional problem solving skills and ensuring that each customer interaction is a positive experience. Uses radio, telephone and computer systems to properly dispatch vehicles to requesting agencies and the public. Handles and maintains internal and external communications between Coastal and medical providers requesting transportation for Ambulance services. Responsible for accepting, coordinating and screening requests for ambulance transportation.
DUTIES AND RESPONSIBILITIES :
SUPERVISORY RESPONSIBILITIES :
QUALIFICATIONS :
PHYSICAL DEMANDS AND WORK ENVIORNMENT :
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $4 - $18