What are the responsibilities and job description for the Referral Coordinator position at Coastal Health?
Job Details
Description
Coastal Health is currently looking for a motivated, career-oriented Referral Coordinator for our growing Referral Team. The Referral Coordinator will handle both inbound and outbound referrals. Must have advanced knowledge of insurance verification and other related activities. May also be involved in scheduling patient appointments and referring patients to appropriate physicians or specialists based on the patient’s needs.
This position's benefits include, but are not limited to: competitive wages, health insurance, life insurance, vision insurance, dental insurance, short & long term disability, 401k, up to 3 weeks paid time off, 7 paid holidays, and an environment which fosters career and personal growth with the potential to advance within the company.
Greets, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices.
Serves as a coordinator, expert and liaison for patient and practice for referral coordination, scheduling and other office functions.
Responsible for maintaining patient flow by coordinating referral and appointments.
Responsible for accurate data collection, documentation, and data retrieval with computerized and paper systems.
Ability to perform registration processes, insurance verification, co-payments, authorizations, and referral inquiry functions.
Assists in maintaining medical records and filing systems.
Assist with clerical and secretarial support. Interfaces with multiple departments.
Contacts patients primary care for authorization and builds that relationship
Qualifications
Minimum 1-3 years experience in a medical office preferred. High school diploma or equivalent, Customer service, Oral and Written communication skills, Knowledge of medical terminology, Data entry skills, Ability to work in a fast-paced environment, and teamwork.