Patient Care Coordinator

Coastal Pediatric Dentistry is a prominent local pediatric dental office with an immediate need for a full-time Patient Care Coordinator to add to our dynamic team. We are a close-knit family of professionals providing joyful dental experiences to children across San Luis Obispo County and beyond!

Job Description:
The Patient Care Coordinator is the welcoming face of the practice and provides a range of administrative support to ensure an exceptional patient experience. Responsibilities include, but are not limited to: welcoming and checking-in patients, ensuring accurate and complete patient charts prior to the appointment, answering phones, confirming appointments, coordinating insurance benefits, collecting payments, scheduling appointments, tidying the office, etc. This team member supports all daily responsibilities of the front office to ensure that day-to-day operations run smoothly.

About the Practice:
Coastal Pediatric Dentistry is a fast-paced, high energy, community-oriented pediatric dental practice built on the vision that patient care is constantly evolving and requires individualized attention. We utilize state-of-the-art technology and attention to detail to create a positive and fun dental experience. Beyond the required technical skills, an alignment with our guiding core values and operating principles is key to success in this position.

Minimum Qualifications:

• Excellent organizational and time management skills.
• Ability to maintain a high level of confidentiality.
• Demonstrated competence in independently applying judgment and discretion in handling day to day activities.
• Highly reliable and able be present and ready to provide exceptional patient care and customer service on a regularly scheduled basis.
• Desire to have fun and interact with kids and families.
• Working knowledge of Paw Patrol, Avengers, Octonauts, etc. (on the job training is provided.)
• Excellent computer skills including, Microsoft Word and Excel.
• Ability to create balloon animals or other awesome side tricks (or the desire to learn such skills).
• High School diploma or equivalent; college degree preferred.
• Minimum 3 years of progressive, responsible customer service and/or administrative experience, preferably in a medical or dental setting.
• Excellent writing skills. Ability to compose and edit documents.
• Strong interpersonal skills using tact, patience, and courtesy with a positive, up-beat attitude.
• Ability to pay a high level of attention to accuracy and details.
• Ability to work overtime or adjust schedule on occasion when required for emergencies or other unusually scheduled events.
• Experience with medical / dental software a plus.

Physical Demands:

• Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator.
• Brisk walking throughout office to communicate information in a timely manner.
• Sitting or standing for an extended period of time.
• Physical agility to lift 20 pounds to shoulder height.
• Physical agility to lift, carry, push, or pull objects.

Coastal Pediatric Dentistry provides excellent benefits including medical, dental, vision, 401(k) retirement program and profit-sharing bonus, paid sick leave/vacation and holidays. Employment is contingent upon the successful completion of a criminal background check, educational and employment verification, and reference check, as required.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free flu shots
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Dental office

Medical specialties:

• Pediatrics

Schedule:

• Monday to Friday

COVID-19 considerations:
We have extensive COVID precautions in place to keep our team members and patients safe, including top of the line air purifiers in all rooms, daily temp checks, masks required in dental office environment, and extensive sanitization protocols.

Experience:

• Customer Service: 3 years (Preferred)
• Dental / Medical: 1 year (Preferred)

Work Location: In person

Salary : $20 - $28