UNIVERSAL BANKER

Description

Position Summary:

At Coastal States Bank (CSB), we are Local. And Proud Of It.^®  We are committed to the relationships we build, have a proven track record of success and share a passion for serving our clients and communities.

We are looking for a full-time hourly non-exempt Universal Banker.  This position requires previous experience of exemplary customer service and cash handling to perform teller duties. This position provides exemplary customer service to both existing and potential customers.   Interaction with bank clients will be through phone, email and in-person. Performs teller duties to ensure banking needs are being met in a timely and efficient manner as well as opening accounts.  

This position works Mondays through Fridays in a professional branch setting.  This is not a remote position. Out of town applications will not be considered.  Hourly rate is commensurate with experience.  

Essential Functions:

1. Provides superior service to bank customers by performing banking transactions, handling both current and potential customer inquiries and expanding bank relationships.
2. Establishes customer information files and opens personal and business accounts, including checking, savings, IRA, and certificate of deposit, prepares all the related documentation and inputs information in system.
3. Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.
4. Maintains and balances cash drawer, receives deposits, posts payments, and pays out customer funds.
5. Expand bank relationships by making appropriate referrals, such as mortgage and commercial lending.
6. Perform account research and problem solving.
7. Maintain customer satisfaction and confidence by representing the bank in a positive manner, maintaining confidentiality, answering various questions and conducting business in a professional manner.
8. Set standards for staff on professionalism, customer service, teamwork, attendance and punctuality.
9. Contribute to the bank team effort by working on special projects and reports, performing other job-related duties and accomplishing related results.
10. Provide support by performing clerical duties such as answering phones, maintaining accurate records, faxing, copying and filing.
11. Answer all calls within 3 rings and return phone calls or follow-up within 24-hours.
12. Comply with bank procedures and follow regulatory, operational and security guidelines.
13. Complete all mandatory training sessions as required by management.
14. Demonstrate a full understanding of security and dual control policy and procedures.
15. Contribute to the bank team effort by working on special projects and reports, performing other job-related duties, at the discretion of the Team Leader.

Critical Success Factors:

• Self-Motivated and Team Player
• Positive Attitude
• Responsiveness
• Provides Exceptional Customer Service
• High Attention to Detail
• Organizational Skills
• Strong Ethics
• Advanced Technical Skills
• Excellent Written and Oral Communication Skills

Qualifications

Preferred Education/Experience/Software:
High school graduate or equivalent with good knowledge of basic math. Additional banking or general business courses is preferred. 3-5 years of teller experience is required; Supervisory experience is preferred. The ability to cross sell bank products is required.  Knowledgeable in a wide range of Microsoft Office software applications.  Fiserv experience a plus.

Training:
Responsible for the timely completion of all required compliance training such has BSA, Information Security, and other job specific training as assigned.

BSA Compliance:
Complies as required with relevant Bank policies and procedures related to BSA, including capture of required CIP, beneficial ownership, and customer due diligence data and documents. Promptly informs manager and/or compliance staff of potential suspicious activities.

Additional Requirements:
The responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies.

Work Environment/Physical Demands:
Professional office environment. While performing the duties of this position, the team member is regularly required to operate standard office equipment. The team member is frequently required to communicate and perceive. The position is primarily stationary and not substantially exposed to adverse environmental conditions and requires sedentary work such as exerting up to 10 pounds of force 5% of the time and a negligible amount of force approximately 95% of the time.