Quality Assurance Supervisor

Job Summary

This position conducts a daily walk-through of assigned coolers to check the quality of the product and identify any issues. Communicate quality issues to the buyer/receivers/management as needed to resolve quality issues.

Responsibilities

• Conduct daily walk-through of assigned areas to check the work of direct reports and the quality of the product.
• Identify any quality issues and resolving accordingly.
• Ensure food safety policies are being upheld. Checking all workflows as needed.
• Communicate quality issues to buyers, managers, day warehouse, and receivers, as well as informing of any shortage and damage of product or poor quality of the product.
• Supervise and assist with the rework of all distressed/damaged products.
• Report all lost product or transfers to inventory manager.
• Provide training and feedback to direct reports as it relates to quality processes and company procedures.
• Ensure that safety procedures are being followed daily.
• Coaching and evaluation of employees as needed for safe work and policy compliance.
• Review the team’s congestion management processes (CMP) regularly to ensure they are on track to meet their goals.
  
  

Qualifications

Education

• HS diploma or equivalent.
• Associate degree in related discipline preferred.
  
  

Experience

• 1-year operations/warehouse experience in shipping and receiving perishable product; and /or a combination of educations and industry experience.
  
  

Professional Skills

• Ability to solve problems independently and effectively articulate and communicate information.
• Able to supervise and motivate hourly employees.
• Good working knowledge of Microsoft Office applications.
• Experience using powered industrial equipment (forklift, electric pallet jack).
  
  

 

DECISION-MAKING AUTHORITY

Most Important Decisions Made Fully Independently

• Decide what to do with the product in regards to receiving, delivering to the customer, and/or spoilage.
• Coaching and training of employees
  
  

Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required):

• Communicate all lost product or transfers to inventory manager or quality control manager.
  
  

ORGANIZATIONAL REPORTING

Supervisor Title

• Quality control manager
  
  

Position Reporting to this Role

• QA Associate