Office Manager

Position: Office Manager

Department: Operations

Type: Hourly, Non-Exempt

Office Location: Shoreline (main) /Lynnwood

Shift: Monday - Friday, 10 AM - 7 PM (in-office)

Pay Rate: $25 - $28/hour

About the Role:

The Office Manager serves as the primary leader for Coastline driving instructors in the Shoreline and Lynnwood offices. This role functions as a branch manager, providing essential fleet and administrative support while actively engaging with instructors. The Office Manager collaborates remotely with the HQ team through Zoom meetings and frequent messaging to maintain efficient and people-friendly processes. Key responsibilities include ensuring documents and state compliance are meticulously managed, and maintaining the vehicle fleet in optimal condition.

Core Competencies:

• Professional and effective communication
• Strategic and collaborative mindset
• Strong time management skills with the ability to work independently and as part of a team
• Commitment to safety, quality, and efficiency

Requirements:

• High school diploma or GED equivalent
• Valid Washington State driver's license with a clean driving record
• Minimum of 3 years of professional work experience
• Prior experience as an office manager, key carrier, or shift lead is preferred
• Strong organizational skills
• Excellent professional writing skills and experience communicating with state officials
• Intermediate proficiency in computer applications, mobile apps, and other relevant software

Responsibilities:

• Serve as a dedicated partner to the Operations Manager, offering daily support to instructors and administrative staff.
• Maintain consistent and punctual communication with the Operations Manager and Coastline support teams.
• Act as a professional and positive liaison between the support team and instructors.
• Promptly escalate any facilities issues, vehicle concerns, or employee relations matters to the Operations Manager and appropriate channels.
• Support marketing projects and cultivate community relationships to contribute to Coastline's growth.
• Effectively and professionally utilize Coastline tools and technology (e.g., Slack, Google, Coastline website, vehicle and materials, Divvy, Breve) to drive business operations.
• Collaborate with the Master Examiner to ensure compliance with Department of Licensing (DOL) regulations.
• Assist in coordinating vehicle logistics as requested, including supporting the receipt or delivery of vehicles for your office locations to ensure fleet availability and readiness.
• Foster a supportive environment that aligns instructors and administrative staff with Coastline expectations and facilitates smooth daily operations.
• Manage office supply inventory and ensure the office remains clean and organized.
• Perform other duties as assigned by Human Resources or the Director of Behind the Wheel Operations.

Physical Requirements:

• Ability to sit and stand for prolonged periods in a vehicle.
• Ability to see and hear clearly in all weather conditions.
• Ability to bend, stoop, kneel, touch, and feel.
• Ability to lift up to 25 pounds occasionally.

Equal Opportunity Employer:

We are an Equal Opportunity Employer and are committed to diversity and inclusion. We do not discriminate against qualified employees or applicants based on race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal or state law or local ordinance.