Shop Service Technician

Company Overview: Coastline Equipment is a premier John Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada, and Idaho. Dedicated to excellence in the heavy construction industry, Coastline Equipment is committed to providing outstanding service, technical support, and industry-leading solutions. Our team values expertise, customer dedication, and continuous improvement, aligning with our mission to help customers succeed through reliable, high-quality service.

Purpose: The Shop Service Technician is responsible for independently conducting complex diagnostics, performing service repairs, and maintaining customer- and dealer-owned heavy construction equipment. This role is pivotal in delivering the expertise and technical excellence our clients rely on. Guidance and support may be provided by the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

• Diagnostics and Repairs: Perform diagnostics and repairs on John Deere equipment and technology to meet company standards.
• Mentorship: Mentor Service Technician Trainees and fellow Service Technicians, contributing to a skilled and knowledgeable team.
• Customer Support: Conduct or support customer clinics, providing insights and assistance that add value to client operations.
• Field Diagnostics and Repairs: Perform diagnostics and repairs on-site when necessary to minimize client downtime.
• Documentation: Ensure complete and thorough documentation of diagnostics and repairs on work orders, with timely submission.
• Service Training: Participate in company-sponsored Service Training programs to enhance skills and stay current on industry standards.
• Tools and Equipment Maintenance: Operate and maintain vehicles, tools, and equipment required for job responsibilities in optimal condition.
• Work Environment: Maintain a clean and orderly work area, adhering to all safety protocols and company regulations.
• Product Knowledge: Stay informed on John Deere and competitive product developments to offer the best service and support.

Experience, Education, Skills, and Knowledge:

• Service Experience: Prior experience performing service repairs, with a track record of meeting performance metrics preferred.
• Technical Expertise: Proficiency in using special tools and equipment, following Technical Manual procedures for mechanical, electrical, and hydraulic systems.
• Diagnostic Skills: Experience operating vehicles, tools, and equipment for diagnostic purposes.
• Computer Skills: Basic computer skills required, with preferred experience using Service ADVISOR™ or other computer-based diagnostic tools.
• Teamwork and Communication: Demonstrated ability to work effectively in a team and communicate clearly in both verbal and written formats.
• Toolset: Must have an adequate toolset to fulfill job responsibilities.
• Education: High school diploma, GED, or equivalent required; Associate’s degree in a relevant field preferred.
• Licensing: Valid driver’s license required; CDL (Commercial Driver’s License) preferred.

Relationships and Roles:

• Core Values: Uphold and embody the company’s Core Values in all professional interactions.
• Professional Conduct: Exhibit professionalism in character, commitment, organization, operational skills, and adherence to the Safety Program.
• Collaboration: Foster positive relationships with customers, coworkers, and managers, promoting a respectful and cooperative work environment.

Minimum Qualifications:

• High school diploma or GED.
• Proficiency in MS Office.
• Authorized to work in the United States.

Other Requirements:

• Drug Testing: Must be able to pass a pre-employment drug test.
• Age Requirement: Due to safety regulations, applicants must be at least 18 years old.

Physical Demands: The physical demands described here are representative of those required to perform the essential job functions. Reasonable accommodations may be made for individuals with disabilities. While performing this job, the employee will:

• Regularly be required to talk or hear.
• Frequently need to sit and often stand, walk, and use hands to finger, handle, or feel tools and controls.
• Frequently lift and/or move up to 75 pounds.
• Have vision abilities that include close vision, distance vision, peripheral vision, depth perception, focus adjustment, and color distinction.

Benefits: (As per company policy - benefits will be available after 90 days of employment)

• Health, dental, and vision insurance
• Paid time off and holidays

Wage: Dependent on experience (DOE)

EEOC Statement: Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.