People & Culture Business Partner

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

As a People and Culture Business Partner for North America, you will play a pivotal role in the development and implementation of human resources strategies to support the organization’s strategic objectives. In this role, you will be responsible for partnering with the business to understand their goals, providing sound advice and coaching on both strategic and operational P&C matters and driving positive employee experiences across the employee lifecycle.

Responsibilities:

·        Collaborate with senior leaders and business units to understand their objectives and provide guidance and coaching which focusses on building leadership capability

·        Provide advice and coaching to all departments on all matters across the employee lifecycle relating to their people, performance and development

·        Coach leaders on creating a high-performance culture which includes guidance on setting performance goals, individual development plans and managing performance

·        Support the P&C Director with change management especially in relation to organizational change

·        Oversight and approval of payroll to ensure accurate and timely payment to our people

·        Partner with the business to implement engagement survey action plans

·        Educate and guide managers on compliance with federal and local employment laws and regulations and coach leaders to address any grievances

·        Regularly monitor and report on P&C metrics and KPIs relevant to North America

·        Identify opportunities for HR process improvements and present innovative solutions

·        Manages the mobility processes for NAM (e.g., new and renewal of visas) ensuring a responsive and proactive approach is taken

·        Create connections by maintaining an in-office present of at least 3 times per week

Success Factors:

·        Delivering an exceptional employee experience across the employee lifecycle

·        Perceived as being a responsive, knowledgeable and trusted partner with whom the business engages with on both a proactive as well as reactive basis

Qualifications & Experience:

·        Bachelor’s degree in human resources, Business Administration, or a related field

·        A minimum of 5-7 years’ experience in P&C with at least 3 years in a business partnering role

·        Strong knowledge of employment laws and regulations in the US and Canada

·        Proficiency in HRIS systems and Microsoft Office Suite

Capabilities:

·        Ability to work in a fast-paced environment and demonstrate agility in being both strategic and operational

·        Exceptional interpersonal and communication skills

·        Proven ability to influence and build strong working relationships at all levels of the organization

·        Ability to challenge leaders thinking to ensure robust decision making

·        Driven to consistently deliver exceptional outcomes for the business

·        Demonstrated experience in change management

·        Strong problem-solving and analytical skills

·        Excellent time management skills with a proven ability to meet deadlines

·        High ethical standards and the ability to maintain confidentiality

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).