What are the responsibilities and job description for the Field Service Dispatch position at Cobb County Government?
This position is vital to the daily operations of the Water System. Our Water Field Service Dispatcher processes the following: Assists Techs with electronic delivery of service orders and information related to their jobs, assists with CCWS reading exceptions, and liaises between the Call Center and Techs.
The scheduled shift is 8:00 am - 5:00 pm, Monday through Friday.
A data entry skills test will be required for all applicants. The skills testing information and link will be sent via email after the closing date of this job announcement for applications received that successfully meet the qualifications for this position. The assessment will close on Friday, August 22nd, 2025, at 11:59 pm.
Please note, failure to complete this assessment will result in elimination from this position.
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Answers incoming calls from Utility customers, department personnel, government agencies, and others: takes accurate description of problem or issue, address and other pertinent details; and determines nature and priority of calls.
Dispatches personnel to locations needing service: operates two-way radio or console; relays and confirms information, instructions and directives; and follows up with callers as needed.
Monitors alarms and cameras for Department buildings and facilities: reports alarms; and dispatches personnel as needed.
Maintains call logs, dispatch information and work orders: enters, updates and retrieves information from Department databases; and verifies entries for accuracy and completeness.
Performs related duties for Department of Transportation after hours.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by two years of experience in related dispatch operations.Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
The scheduled shift is 8:00 am - 5:00 pm, Monday through Friday.
A data entry skills test will be required for all applicants. The skills testing information and link will be sent via email after the closing date of this job announcement for applications received that successfully meet the qualifications for this position. The assessment will close on Friday, August 22nd, 2025, at 11:59 pm.
Please note, failure to complete this assessment will result in elimination from this position.
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Answers incoming calls from Utility customers, department personnel, government agencies, and others: takes accurate description of problem or issue, address and other pertinent details; and determines nature and priority of calls.
Dispatches personnel to locations needing service: operates two-way radio or console; relays and confirms information, instructions and directives; and follows up with callers as needed.
Monitors alarms and cameras for Department buildings and facilities: reports alarms; and dispatches personnel as needed.
Maintains call logs, dispatch information and work orders: enters, updates and retrieves information from Department databases; and verifies entries for accuracy and completeness.
Performs related duties for Department of Transportation after hours.
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by two years of experience in related dispatch operations.Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
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