What are the responsibilities and job description for the Director of Enrollment Operations and Communication position at Coe College?
Director of Enrollment Operations and Communication
The Director of Enrollment Operations and Communication is a key leadership role that bridges operational efficiency and strategic communication within the enrollment management division. This position manages and maintains the Slate CRM system, ensuring data accuracy and seamless integration with systems like Jenzabar, PowerFAIDS, and FrontRush. The Director oversees the execution of the student search program, works closely with Admission Communication, as well as collaborates with the Marketing Office to deliver effective messaging across various platforms. Additionally, the role includes supervising the Assistant Director of Operations and the Associate Director of Admission Communication.
Essential Job Responsibilities:
- Manage and optimize the Slate CRM system while ensuring accurate data communication across integrated systems like Jenzabar, PowerFAIDS, and FrontRush.
- Supervise the Assistant Director of Operations in managing daily admission application processing and material workflows.
- Collaborate with enrollment team members to develop and implement processes aligned with the College’s enrollment objectives.
- Oversee the execution of the student search program internally and through third-party partnerships.
- Identify and implement operational efficiencies, providing clear communication and training to staff regarding updated procedures.
- Create and maintain accurate and up-to-date enrollment reports, analyzing data for actionable insights and ensuring timely and accurate data coding.
- Supervise the Associate Director of Admission Communication who is responsible for monitoring the content, calendar, timelines, logistics and query development for all print and email admission communication.
- Collaborate with the Marketing Office on print and electronic communication efforts, social media platforms, and other outreach initiatives.
- Monitor budget expenditures related to communication strategies and student search programs.
Qualifications:
- Bachelor’s degree required.
- At least three years of previous admission experience.
- Experience working with managing Slate CRM system.
- Background knowledge of student search programming.
- Background in admission print and email communication flow.
- Applicants must be authorized to work for ANY employer in the United States as we are unable to sponsor or take over sponsorship of an employment Visa at this time.
- Successful completion of a background check in accordance with Coe College policy.
Knowledge, Skills and Competencies:
Position Specific:
- Prioritize multiple projects in several different areas with overlapping timelines while meeting deadlines.
- Ability to jump in on any task in order to ensure timelines are met.
- Demonstrated analytical reasoning and problem-solving skills.
- Strong written and verbal communication skills.
- High level of attention to detail and assurance of met deadlines.
- Ability to excel in a fast-paced working environment while maintaining a professional and positive atmosphere.
Coe Competencies:
- Dedication to the educational mission of a private, residential liberal arts college.
- Ability to maintain positive relationships in a collaborative and diverse team atmosphere.
- Commitment to excellent customer and/or student service.
- Demonstrated ethical and responsible decision making.
- Consistent attendance and accountability necessary to meet position objectives.
Working Conditions and Physical Requirements:
- Typical office setting – stationary for several hours at a time.
Coe College is a selective, private, nationally recognized four-year coeducational liberal arts institution that has provided a superior education for students in a residential setting since 1851. With 1,400 students, Coe’s attractive campus is located in the heart of Cedar Rapids, Iowa, a metropolitan area of 250,000 people, providing a variety of cultural and recreational opportunities.
Coe College, an Affirmative Action/Equal Opportunity Employer is committed to increasing the diversity of the campus community and especially encourages applications that will fulfill that mission.
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