Practice Manager

Practice Manager(FT Exempt)-CRH Family Medicine

 POSITION SUMMARY

• Performs a variety of patient care activities and assists physicians.

 QUALIFICATIONS

1. Knowledge, Skills and Abilities
   • Excellent customer service skills.
   • Reads and understands the English language.
   • Ability to think critically and analytically with little or no supervision
   • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
   • Ability to process information and prioritize
   • Possesses exceptional verbal and written communication skills
   • Possesses independent work habits, is self-reliant and self-directed
   • Ability to learn, adapt, and change as required by the job functions
   • Ability to maintain absolute confidentiality of material and information accessed and reviewed
   • Basic computer literacy
   • Ability to move freely, reach, bend, and complete light lifting
   • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
   • Ability to maintain attendance to meet standard job practices

1. Education
   • High School diploma or GED required.
   • Associates degree preferred.
   • Medical terminology required.
2. Licensure
   • None
3. Experience
   • 2 years Clinical Practice experience required.
   • 5 years physician practice related experience or equivalent preferred.
   • 1 year Physician Office Management/Coordinator experience preferred.
4. Interpersonal skills

1. Essential technical/motor skills
2. Essential physical requirements
   • Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - Greater then 75%

1. Essential mental requirements

1. Essential sensory requirements
2. Other
   • Experience with Microsoft Word and Excel preferred.
   • Excellent customer service skills required.
   • Bilingual, Spanish fluency, both written and speaking skills desired.
   • Skills to assist physician with clinical procedures preferred.
   • Practice management skills, human resources, billing preferred.

1. Equipment used

 OTHER QUALIFICATIONS

1. Exposure to hazards (body fluid exposure level)
   • Level III

1. Age of Patient Populations Served
   • No patient contact - none

 STANDARDS OF PERFORMANCE

• CRMC employees are devoted to serving our customers – including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special.

1. Courteous – Employee is courteous in interactions with customers – patients, physicians, fellow-employees and our community.

score: N/A

1. Respectful and Confidential – Employee respects the rights of privacy of our patients. Ensures cultural differences are respected.
2. Responsive – Employee responds quickly, graciously and appropriately to customer needs.  Employee thanks customers.
3. Gratitude and Attitude – Employee’s behavior shows that he/she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react 
4. Pride, Ownership, and Image – Employee accepts all the rights and responsibilities of being a part of the CRMC family.
5. Communication – Employee is personally accountable for positive communication with the customer – patients, family members and co-workers.
6. Teamwork - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect. Employee abides by the Time and Attendance Policy. Employee has team pride in the purpose of our work – saving lives.

 JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS

• Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.
  • Greet and assist all patients/visitors within the office & by phone.
  • Responsible for the overall operations of the practice.
  • Responsible for overseeing employee's productivity & compliance with office policy & procedures.
  • Responsible for interviewing new applicants, evaluation and disciplinary action.
  • Schedule management of all practitioners – office & surgery.
  • Ensures that the front desk is adequately staffed at all times.
  • All tasks and functions are completed in a timely manner.
  • Implements new policies and procedures.
  • Functions as super user for EHR and assist in training on EHR.
  • Functions as point person for meaningful use compliance.
  • Monitors and ensures clinical compliance within the practice, nurse and physician. Assists in audits and reports issues/concerns to the Compliance Team or Director of CRHPP accordingly.
  • Collects data, prepares reports, answers correspondence and compiles statistics for the Director of CRHPP.
  • Monitors time and attendance via API.
  • Open mail and distribute accordingly.
  • Order supplies for front office & clinical – price comparison & periodic inventory review.
  • Review all invoices for accuracy of received supply & billed amount.
  • Review lab invoices (Quest, SEPA & CRMC) for correct billing.
    • Bill any additional tests performed.
    • Complete adjustments as needed.
  • Bill any additional tests performed.
  • Complete adjustments as needed.
  • Review encounter forms daily. (see attached documentation)
  • Enter daily office charges and personal receipts (insuring appropriate coding and billing) and forward to the CBO within 2 working days.
  • Validate that all required Hospital documents are received for billing in a timely manner: Hospital Procedures/Surgeries/Consults. Responsible for ensuring that all required forms for surgery billing are completed accurately & timely (using check off form). Copy & forward for billing weekly.
  • Verify the OB book & surgery book monthly for confirmation that all planned admits have been billed for.
  • Conduct weekly meetings with physician and office staff for any issues or suggestions.
  • Complete all requests by billing specialists within the required time frame.
  • Review all new patient charts for accuracy on information entered in Registration & documented in chart. This is a permanent medical record and accuracy of demographic, insurance – claims address, allergies, etc. is imperative. (Ensure that corrections are made prior to charges being entered).
  • Responsible for sending termination/discharge certified letters to patients after physician approval.
  • Review monthly Reminder/Recall lists for accuracy, batch & send.
  • Assist patients in accounts/insurance problems/payment plans.
  • Responsible for gathering necessary information to process refund requests.
  • Assists in competency evaluation of staff.
  • Assist in clinical areas as needed.
  • Assist in all areas of the office as needed.

  EDUCATION AND COMPETENCY

• Attends all mandatory and department-specific education and training programs as required.
• 
   Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards.
• 
   Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations.