What are the responsibilities and job description for the Customer Service Specialist / Platform Associate position at Cogent Bank?
Company Description
Cogent Bank is a boutique Florida based bank that aims to help clients achieve their financial goals through exceptional experiences, innovative technology, and customized financial solutions. The bank emphasizes strong customer service which has led to three straight years of being named "Best Commercial Bank" by Gulfshore Business.
Role Description
This is a full-time, on-site role for a Client Service Specialist / Platform Associate located in Naples, FL. The role involves handling day-to-day customer support tasks, ensuring customer satisfaction, managing phone inquiries, and providing high-quality customer service. The associate will work closely with clients to enhance their overall customer experience and address any issues or concerns promptly.
Qualifications
- Banking experience as a teller or relationship banker preferred
- Customer Support, Customer Satisfaction, and Customer Service skills
- Phone Etiquette and Customer Experience skills
- Excellent verbal and written communication skills
- Ability to work independently and on-site
- High school diploma or equivalent required; higher education preferred
Cogent Bank is an Equal Opportunity Employer.
Member FDIC
Equal Housing Lender
