What are the responsibilities and job description for the Operations Manager position at College Hunks Hauling Junk - Trenton?
Company Overview
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen to Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).
COMPANY VISION: To be the largest, most popular employer of a collegiate workforce and a Launchpad of business ownership, bringing back the American Dream to college students and their parents.
Core Values:
Building Leaders, Listen, fulfill and delight, Always Branding, Create a Fun Enthusiastic team environment.
Job Summary
- We are seeking a driven individual that is motivated by client satisfaction and continued success. College Hunks Franchising is looking for a dynamic individual to fill our Operations Manager role. The ideal candidate will embody College Hunks Core Values and deliver world-class customer service and continue to build a strong company culture.
Responsibilities
- 100% client amazement and loyalty
- Interact with clients in a friendly and professional manner at all times creating a memorable experience and repeat business.
- Business Operations Safety and truck safety
- Establish value and price appropriately so the client understands the value they received for the price they were charged.
- Managing P & L and annual budgets
- Utilize systematic hiring and training process.
- Conduct client estimates for Moving services as needed.
- Manage staff scheduling.
- Boost team member awareness of company mission and vision to be measured by achieving team member goals.
- Run franchise operations to ensure revenue and profitability targets are met.
- Work closely with Franchise Partner to implement and build new systems and processes.
- On occasion perform moving services as well as supervise a team of truck team members. Must be strong and in good physical condition.
- Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety.
- Attend periodic learning and training events.
- Produce and review operational reports to make operational decisions.
- Execute monthly marketing plans.
- Energize and perform day-to-day management of moving and junk hauling operations.
Qualifications
Required Education & Experience:
- Bachelor’s Degree in Business Management preferred or equivalent/relevant on the job experience.
- 3 years’ experience managing a service industry operation preferred
- Sales, Marketing and Operations/Systems Management.
- Confident and proactive communicator; must be able to manage positive relationships with clients and team members
- Must be extremely reliable, punctual and detail-oriented.
- Must be safety and liability conscious.
- Must be excellent at multi-tasking.
- Strong written, verbal and presentation communication skills.
- Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
- Construction background and experience with basic power tools preferred.
- Thrive in a fast-paced and growing industry.
Preferred Experience:
- 3 years’ experience managing junk or moving company operating location
E.O.E. - Benefits include a competitive starting salary, medical offered, quarterly profit share, performance-based incentives, and the opportunity to work in a Fun, Enthusiastic Team environment! Profit-sharing program to be implemented in the near future as the business continues to grow!
Benefits/Perks
- Team environment
- If you want to be part of a growing company that focuses on helping you grow as an individual with a flexible work schedule, a relaxing work setting and the opportunity to advance quickly we want to hear from you.
Veterans are highly encouraged to apply.
Salary : $40,000 - $50,000