What are the responsibilities and job description for the Service Associate II position at College of Saint Benedict/Saint John's University, Order of Saint Benedict?
The Dining Service Department at Saint John's University invites applications for the full-time, benefit-eligible position of Service Associate II.
This position will be responsible to provide hospitality service to the community of St. John’s. The primary functions of this position are: a.) Provide out – front service to customers of the Dining Service Refectory Dining. b.) Provide service and set up for catering functions in the St. John’s community. c.) Provide leadership and daily service training for student work staff. This position is under the general direction of the Lead Supervisor for Service and Events.
Institutional Inclusion Visioning Statement
The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.
CSB and SJU offer competitive salaries and a comprehensive benefits program. For further information regarding CSB and SJU, see http://www.csbsju.edu/about.- Provides service and support for Refectory Dining Center and Monastic dining spaces
- Responsible to organize and provide daily service of entrees, desserts, beverages, salad and other menu items in the general student dining area and monastery dining rooms.
- Monitors the daily menu presentation of food products for freshness, quality and visual appeal.
- Responsible to keep assigned areas supplied with quality food products, tending food stations, and neatly maintaining their work area.
- Is a primary day to day contact person with our customers and monastic members. Assists customers by providing quality service and answering questions in a friendly and knowledgeable way.
- Restocks supplies for all service stations in all dining spaces
- Responsible for service and seating area cleaning throughout the day
- Acts as a mentor to student managers, supervisors, and student staff
- Provides service and support for Catering functions in the St. John’s community
- Responsible to set up and service catering events according to department standards
- Provides customer service at catered luncheons, dinners and receptions
- Provides day-to-day- service training to dining staff assigned to work in the catering areas. (part-time employees, provisional staff, student groups and other staff)
- Provides leadership and day-to-day- service training for student work staff
- Provides day to day supervision and direction for Student supervisors and the entire student work team.
- Assists in continually training student supervisors and student staff. Responsible to familiarize students with the responsibilities of their work study position; teaching job tasks, providing customer service skill training, and ensure that all policies for safe food handling, equipment use and general sanitation are understood and followed.
- Acts as a public relations person for customers.
- Is a primary day to day contact person with our customer
- Supports production staff by presenting food in an appealing manner to customers and provide quality customer service.
- Communicate service information with co-workers and customers of Dining Service.
- Responsible to assist in the assembly and production of quality menu items. Will be expected to be capable of production-specific work (making deli trays, organizing pick up orders, etc.)
- Maintain a clean uniform and personal appearance. Able to operate equipment in assigned working area
- Attend required meetings and training sessions called by the Dining Service Department. Provide input and feedback that suggests new menu ideas, cost saving methods, and other suggestions that improve the quality of service to our customers.
- Perform related duties as assigned.
- Demonstrated customer services skills with ability to effectively communicate and solve service challenges.
- High school education, with previous service/catering experience.
- Capable of physical activity, which includes lifting, walking and standing.
- Sanitation Certification is preferred. Successful candidates will be required to complete a State of MN Certification process.
- Ability to drive; valid MN driver’s license
- Available to work rotating shifts as requested. This includes regular weekend assignments as required by departmental schedules.
Applications are accepted online by clicking on "Apply". Candidates are asked to complete the application form and submit a letter of application, cover letter and resume.
If you require an accommodation to participate in the Saint John's University hiring process, please contact Human Resources at (320) 363-2508 or employment@csbsju.edu.
It is the policy of SJU to conduct a pre-employment background check. An offer of employment is contingent upon a successful background check. Saint John’s also utilizes E-Verify as part of its onboarding process to confirm work authorization.
Saint John's University is an Affirmative Action/Equal Opportunity Employer.