What are the responsibilities and job description for the Assistant Director of Student Accounts/Assistant Bursar position at College of the Holy Cross?
The Assistant Director aids in managing the Bursar/Student Accounts Office's daily operations to ensure efficient and compliant processing of student accounts. The role supports the direction and supervision of the Student Accounts/Bursar’s Office and involves the delivery and upkeep of student billing and loan collection.
Key Responsibilities
Student Accounts Receivable
- Counsel students and their authorized users on billing policies.
- Evaluate accounts for charges and financial aid.
- Analyze loans and obligations entered into by current and past students.
- Cross-training includes reviewing financial aid, registration, and other modules.
Loan Programs and Collections
- Manage the annual online entrance and exit counseling processes related to the Holy Cross Loan program.
- Work with the loan servicer to prepare online entrance and exit counseling for borrowers.
- Manage Holy Cross Loan and Federal Perkins Loan receivables: collection, due diligence, borrower services, resolution of disputes.
- Serve as liaison and coordinate efforts with loan servicer, collection agencies, and, where appropriate, attorneys.
- Monitor borrower accounts and perform appropriate collection activities. Initiate contact and collection with borrowers. Negotiate repayment agreements and rehabilitation of loans according to the federal regulations.
- Perform annual audit of loan programs and outstanding accounts.
Cashiering
- Assist with the processing of cashiering activity when necessary as back up to the student accounts coordinator.
- Verify the opening and closing balances of cash on hand and daily bank deposit.
Student Employees
- Provide direct supervision of student employees. Manage students’ work flow to ensure proper coverage and service.
Compliance Responsibilities
- Lead the setup, maintenance, testing and generation of the annual federal IRS 1098-T Form.
- Manage communications to students regarding the Student Health Insurance Plan for student enrollments and waivers and interact with the student health insurance broker.
- Assist Finance team with audit requests and schedules.
Qualifications
Required
- Experience: Minimum of 3 years in a Student Accounts or related role in education.
- Education: Bachelor’s degree required.
- Knowledge: Comprehensive understanding of federal financial aid and cash management regulations.
- Communication Skills: Exceptional verbal and written communication abilities, with experience navigating sensitive student conversations about finances with confidentiality.
- Problem-Solving: Proven ability to tackle complex situations, apply critical thinking, and provide effective, compliant solutions.
- Project Management: Experience managing multiple priorities and programs, meeting deadlines, and delivering results in a fast-paced environment.
- Technical Proficiency: Strong aptitude for learning and using ERP and billing systems (such as Workday, PeopleSoft, and TouchNet).
- Customer Service: Commitment to providing high-quality service to students, their authorized users, campus partners, and external vendors, with a focus on responsiveness, professionalism, and accuracy.
Preferred
- Experience with Workday Student, PeopleSoft or other ERP systems.
- TouchNet billing system.
Skills and Competencies
- Ability to work independently and in a team.
- Adaptability to learn and navigate new systems efficiently.
- Proactive problem-solving and critical-thinking abilities.
- Detail-oriented with a strong commitment to accuracy and compliance.
- Ability to interpret and communicate policies and procedures clearly.
- Flexibility and willingness to adapt to change.
- Understanding of College mission and Jesuit values and fosters an inclusive and supportive environment.
Work Environment
After an initial training period, this is a hybrid position combining work on-campus and remotely according to a schedule.
Additional information:
This is a full time, exempt level position. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:
- 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
- Condensed summer 4-day work week
- Tuition & Education benefits
- Wellness programs & ongoing Training and Development opportunities
- Generous paid time off
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits
APPLICATION INSTRUCTIONS:
APPLICATION INSTRUCTIONS:
Please attach a cover letter addressing the position requirements along with your resume.
In your cover letter please address how your work might support the College's commitment to inclusive excellence (https://aspire.holycross.edu/inclusive-excellence). Please provide examples of how you have integrated diversity, equity, inclusion and belonging into your past work. For more information, please visit http://holycross.edu/diversity.
Applications will be accepted until this position is filled.
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