Contact Center Operations Admin

Call Center Operations Admin

Collegiate Admission & Retention Solutions (CARS), helps Colleges and Universities improve student outcomes and enhance administrative efficiency. We accomplish this through people, process and technology solutions that improve student retention, optimize enrollment yield and reduce costs through centralization and technology leverage.

We are a team of dedicated people working exclusively in the higher education community, and our senior management team has well over one hundred years of combined experience in college administration, management and compliance.

We have an immediate need for a Call Center Operations Admin to join our team. A minimum of Associates Degree required; preferably in communications, or business. Must be a self-starter, be able to demonstrate initiative, be dependable and have strong work ethic.

Responsibilities:

Will take care of a variety of administrative and clerical responsibilities for the call center operations team, such as:

· Scheduling – daily, weekly and monthly for call center agents and Quality Assurance and training

· Edit and maintain timecards

· Run daily, weekly and monthly reports and disperse to clients, and/or staff

· Manage team relationships and inquiries, providing excellent customer service and support

· Maintain accurate records of reports, schedules, and timecards

· Respond to team inquiries as needed by email and/or telephone

· Review and format spreadsheets

· Review and QA client reports

· Assist with maintaining contact lists both internal and external

· The position will serve to assist with completing additional requests, special projects or tasks as assigned to fulfill the company’s goals and objectives.

Skills:

· Knowledge of generally accepted office practices and processes

· Outgoing and communicative by nature

· Must have excellent organizational skills, time management skills and ability to multi-task

· Skill in reading, writing, spelling and punctuating and editing of work

· Excellent customer service and relationship building/people skills

· Ability to self-start, work independently and well as work effectively in a team

· Must be able to work under changing circumstances yet remain tactful and professional

· Experience with data collection, reporting and program evaluation

· Ability to understand and follow directions received from a diverse technical and management staff

· Ability to function in an automated work environment using computer systems, electronic mail, and phone systems

· Ability to interact professionally with coworkers, clients, etc.

· Ability to meet deadlines and handle multiple administrative functions concurrently

· Ability to work in a constant state of awareness

· Excellent computer skills required

Other Info -

Full-time position. Salary - DOE. Experience with UKG systems is a plus

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Birmingham, AL 35242 (Required)

Ability to Relocate:

• Birmingham, AL 35242: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $18