What are the responsibilities and job description for the Client Care Agent position at Collette (Collette Travel Services)?
A company is looking for a Client Care Agent to join their Client Care Team in a remote position.Key ResponsibilitiesProvide exceptional service for guests in an inbound and outbound call centerBuild professional relationships with guests, travel agents, and partners to optimize customer experienceEducate guests on product offerings and process customer requests accurately and efficientlyRequired QualificationsAbility to work scheduled shifts, including flexibility for overtime and weekendsStrong computer skills, including knowledge of CRM management and Microsoft OfficeSelf-starter with the ability to learn independentlyExperience in customer service and conflict managementBilingual speaking is a plus