Program Administrator - Diversion and Intense Services

Description

The Access and Diversion Program Administrator reports directly to the Director of Crisis Servies and is responsible for management and oversight of Intensive and Jail Diversion Services including ACT team and LOC 3, Open Access, and Mental Health Justice involved services (OCR, TCOOMMI, MHGJII). This position is responsible for administration and overview of the programs including ensuring adequate staffing levels, ensuring fidelity to the program model, and overseeing and reporting on all contract measures. The Access and Diversion Program Administrator is thoroughly familiar with the HHSC Performance Contract, all related Texas Administrative Codes, the Health and Safety Code, grant requirements, and other applicable rules and regulations related to service provision. This position is responsible for working collaboratively with management and fidelity staff and will take a lead role in the development and implementation of any new programs. This position requires management of budgets, supervision of workforce at various professional levels, response to complaints of individuals served and their families, community presentation/public speaking engagements, responsible for the quality of services provided and good working relationships with community service organizations and advocacy groups. Other duties as assigned to fit program needs. 

The Access and Diversion Program Administrator will seek opportunities for continuous quality improvement and program growth to meet the unique and complex needs in Collin County. They will promote a trauma-informed, culturally, and linguistically appropriate work environment ensuring all services are provided in a trauma-informed, person and family centered manner within the Intensive Services program.

This position exemplifies service excellence by providing guidance and direction with a trauma-informed and person-centered approach.
 
The Access and Diversion Program Administrator practices good stewardship of resources by ensuring all required trainings are completed prior to due date and center-issued equipment is kept in good repair. This position ensures programs utilize funds within contract/grant standards and meet all performance measures resulting in no penalties. 
 
Integrity is necessary to ensure adherence to the Health and Human Services Commission, Texas Administrative Code, contracts, other applicable grants, and Lifepath Systems policies and procedures. This position will work closely with Adult Fidelity managers to ensure that all gaps are reconciled.
 
This position builds positive relationships with community-facing agencies and always maintains professional relationships with all community stakeholders and partners. This position demonstrates excellent customer service by providing professional conduct with Community Service Organizations, Peers, Leadership and Support teams at all times and promotes within all programs. 
 
Working independently and collaboratively to maintain appropriate boundaries and foster better outcomes for individuals served and community partners and facilitating improvement in measurable ways, is central to LifePath Systems mission to serve. This position must have the ability to assess and de-escalate behavioral health crisis situations in a calm and respectful manner. The Access and Diversion PA must be innovative with processes and solutions to promote ease of access and engagement of services. 

Expectations include: All required grant reporting is submitted accurately and timely. Ensure 90% of full chart reviews receive a score of 80 or higher and teams meet service delivery and documentation measures. Reviews internal and external audits for corrective action measures. Provides monthly supervision with direct reports. Completes assigned program dashboards. Reviews budgets monthly. Completes personnel action of assigned teams (evaluation, review of PTO requests and approval of time sheets, completes coaching, training, and disciplinary action as needed). 

If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.
 

Qualifications

Education, Training and Experience (including licensure and certification)
•    Master’s degree and licensed as Texas as LPC, LMFT, LCSW, or licensed Psychologist as required for credential of Licensed Practitioner of the Healing Art (LPHA) required. Will consider associate licensure if full license will be obtained within 6 months of hire. 
•    Knowledge of Texas Administrative Codes and UM Guidelines related to Community Mental Health Centers, required.
•    Two (2) years of supervisory experience highly preferred.
•    Minimum of 1 years’ supervisory experience in Community Mental Health Centers including contract oversight, preferred. 
•    Experience in budgets, design of processes and systems for delivering community-based services, and coordination with a large management structure and stakeholder groups preferred.
•    Must have reliable transportation and valid driver’s license. 

•    Comprehensive knowledge of mental health diagnoses, treatment, crisis procedures, medications, and clinical knowledge.
•    Skilled at working with a variety of positions to develop efficient and effective systems for providing quality services and appropriate training to implement and monitor processes.
•    Ability to communicate effectively, both verbally and written, understand and synthesize a wide range of information, and use computer technology effectively for medical records and management information purposes.
•    Ability to work effectively within a complex management structure.
•    Ability to deal with individuals and families in a compassionate and professional manner.
•    Ability to give community presentations and work collaboratively with community stakeholders and provider network.
•    Ability to exercise constant flexibility and adaptability to accommodate the inherent nature of adult services as it relates to all aspects of service provision.
•    Ability to delegate tasks appropriately amongst team for operational excellence.
•    Ability to deliver outstanding internal and external customer service while also ensuring that staff consistently demonstrate a high level of customer service excellence. 
•    Effectively lead staff by improving attitudes, motivation, and service excellence.
•    Display and encourage high standards of honesty, integrity, and respect for others.
•    Consistently demonstrate a positive attitude.
•    Demonstrates effective problem-solving skills.
•    Ability to plan, supervise, review, and evaluate the work of staff.

Salary : $75,000