What are the responsibilities and job description for the FACILITY SPECIALIST position at Colonial Parking Inc?
To deliver the company’s standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility.
Assisting the Shift Manager with the operation of a single parking facilities by utilizing quality customer service, receiving payment from customers for parking service and facilitating the flow of traffic through the gate by performing the following duties:
Essential Duties and Responsibilities
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• Keeping facility stocked with necessary forms and supplies.
• Reporting to work on time.
• Completing Customer Damage Report with customer and relaying all information regarding claim reports to the Claims Department with assistance from the Shift Manager.
• Notify management of any situation that needs attention.
• Performs other duties as assigned or when necessary. Including but not limited to; assisting with incoming customer calls and acting in the capacity of a customer service associate additional duties and tasks as assigned.
• Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.
Non-Essential Duties and Responsibilities
• May be asked by management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other duties as assigned by the Operations Manager.