What are the responsibilities and job description for the Referral Specialist position at Columbia Pain Management?
WHO WE ARE:
Columbia Pain Management is the Pacific Northwest's leading comprehensive spine, musculoskeletal, and interventional pain practice. We offer a multidisciplinary approach to caring for patients that incorporates the latest innovative interventional pain treatments.
Our goal is the accurate diagnosis and treatment of pain conditions using spinal injections, neuromodulation, vertebral augmentation, regenerative medicine, radiofrequency ablation, and percutaneous spine procedures. We strive to help patients minimize the use of opioid pain medications, encourage healthy habits, become more mobile and connected to their communities.
POSITION SUMMARY:
The Referral Specialist is responsible for a wide range of administrative duties to include incoming referral processing, verification of benefits, inputting data into electronic medical record, communication with patients, referral sources, and insurance companies, and other tasks assigned.
ESSENTIAL FUNCTIONS:
- Coordinate, track, and communicate information related to related to patient referrals
- Prioritize and process incoming referrals according to established procedure
- Enter complete and accurate demographic and current insurance information in electronic medical record
- Assemble information concerning patient clinical background and referral requests/expectations
- Contact insurance companies to ensure verification of benefits and prior authorization approval
- Handle information and status requests from patients and referral sources
- Forward referrals to the correct team member for completion of further processing
- Maintain a clean and organized work area.
- Maintain confidentiality of all information related to patients and medical staff.
- Demonstrate positive interactions with patients, vendors, fellow employees, and supervisors.
- Perform other duties as required; daily tasks may vary based upon department needs.
QUALIFICATIONS/ATTRIBUTES:
- Exceptional customer service skills
- Proficiency in Microsoft Office: 1-2 years
- Medical office experience: 1-2 years
- Electronic Health Records: 1-2 years
- Strong customer service focus
- Effective verbal and written communication skills
- Teamwork orientation
- Organized and able to manage multiple priorities
- Good judgement
- Resourcefulness in problem solving
- Able to take and follow through with delegated tasks and accountability
- Strong attention to detail
- Ability to stay focused in a busy environment and handle distractions well
- Embrace new challenges with cheerful outlook
- Reliable (you enjoy coming to work every day!)
- Share our vision of putting patients first in everything you do
WE OFFER:
We believe that every individual brings a valuable set of skills to our organization, and we are pleased to offer the following benefits:
- Generous vacation (starting at 2 weeks)
- Paid health insurance
- Paid dental and vision insurance
- Retirement Savings Plan
- Salary commensurate with experience
Columbia Pain Management is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Join our team of hardworking medical providers and clinic staff to deliver compassionate care to Americans.
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Hood River, OR: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Medical office: 1 year (Required)
Work Location: In person