Financial Coordinator

Grade 103

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule: Mon - Fri (9am - 5pm)
• Building:
• Salary Range: 64,350.00 - 78,600.00
  
  

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Financial Coordinator is responsible for educating and guiding patients and front-end staff through the financial aspects of the accounts. This includes, but not limited to, identification and collection of patients’ full financial obligation, establishing payment plans, and determining a need for other financial arrangements/assistance; ensuring the Division receives maximum payment for all services rendered.

Responsibilities

• Conducts patient financial interviews to assist with the resolution of patient accounts; in compliance with FPO/Departmental policies and procedures.
• Patient education, to help patient understand the outline of their benefit plan which includes deductible, Co-Ins., non-cover service.
• Pre-Billing review, including Pre- payment on Surgery/ and office procedures, billing provider, performing provider, Ins. Coverage, location, billing area, and etc.
• Work with patients to identify avenues of account resolution for current visit and outstanding account balances, via payment plan, government or private sources; reassess financial resources as appropriate.
• Maximize upfront collection by staying proactively involved; following pre-appointment preparation process and follow up as needed.
• As appropriate contact and/or meet with patients one-on-one at the point of service: during the office/outpatient visit, pre-admission or inpatient stay, &/or any time prior to patient discharge to review financial obligation for services planned/rendered.
• Acts as a liaison between patients and their insurance companies; coordinating payments if needed at the time of service.
• When necessary, collaborate with management, hospital billing/social work, and any other internal or external resources to determine the best course of action for the patient.
• Maintains general understanding of requirements on all federal, local and state programs in order to determine a payer source for uninsured/underinsured patients.
• Acts as liaison between Patient Financial Services, Admitting, and Physicians Billing to exchange and coordinate all information.
• Cross coverage within Self Pay team and Financial Counselors when needed.
• Working on Finance reports and missed self-pay opportunity.
• Assume additional responsibilities as needed for practice expansion/enhancement.
• Coordinate/Complete patient estimates. Work with the Front-End staff to maximize collections for all self-pay and non-network payments.
  
  

Customer Service

• Recognizes the vital role of customer service by creating a positive impression addressing all issues with an attitude of patient centered care.
• Manages difficult or emotional situations with sensitivity and skill; working with patients to identify the most appropriate account resolution.
• Gathers required financial information by phone or by direct interview in a professional manner.
• Ensure all patients, visitors, guests and co-workers receive personalized, prompt attention and are treated with receptiveness, dignity and respect.
• Perform other related duties and responsibilities as assigned/requested
  
  

Minimum Qualifications

• Bachelor’s degree required or equivalent number of experience and education.
  
  

Preferred Qualifications

• Ability to speak and communicate in Spanish is preferred.
• Previous financial counseling/collection experience preferred.
  
  

Other Requirements

• Experience discussing and resolving financial situations with patients, including ability to calm patients and deal with distressed/agitated patients.
• Knowledge of insurance plans, billing & reimbursement processes.
• Familiar with medical terminology ICD10 & CPT Coding.
• Must have strong communication skills and be able to handle stressful, uncomfortable situations.
  
  

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.