Technology Services Specialist

Column Technical Services is seeking a skilled Technology Services Specialist to bring hands‑on technical expertise to a team in Manhattan New York. In this role, you'll support a dynamic user base, troubleshoot desktop and hardware issues, and help ensure critical systems running smoothly. You'll work with modern tools, collaborate across teams, and take ownership of installations, upgrades, and user support. If you're detail‑oriented, driven and ready to advance your technical career in a fast‑paced environment, this position offers the chance to make an immediate impact. Let's connect and explore this exciting opportunity together!

Schedule: Monday - Friday: 12:00 PM-8:00 PM

Job SummaryThis role requires solid professional knowledge and hands‑on experience. The Technology Services Specialist works effectively within defined responsibilities, contributes actively to team objectives, and demonstrates the ability to understand technical discussions at the task level.

Associate Field Technician Responsibilities

• Configure, install, monitor, and maintain desktop hardware and software for IT users, including support for mobile workforce.
• Provide consultation to users on all aspects of end‑user computing and desktop‑based LAN system software.
• Deliver Tier 2 technical support and collaborate with vendors to resolve Tier 3 issues.
• Document problem resolutions and develop clear end‑user guidelines.
• Provide on‑site user training when required.
• Evaluate, maintain, modify (e.g., create macros, templates), and document desktop application packages; participate in testing, evaluating, and implementing new desktop software prototypes.
• Advise IT users on hardware and software selections that meet business requirements.
• Support a broad range of responsibilities including hardware/software planning, vendor selection, acquisition, Tier 2 issue resolution, setup, integration, testing, and installation.
• Organize and coordinate activities related to the installation, deployment, and upgrade of desktop software, hardware, and network components.
• Support desktop applications such as productivity tools, email platforms, and other non‑customized group applications.
• Evaluate and recommend techniques to improve user desktop productivity.
• Develop and implement technical service restoration processes and troubleshooting procedures to identify, test, and diagnose issues with computer systems and peripheral equipment.
  
  

Required Skills & Experience

• Two (2) to four (4) years of relevant experience.
• Four (4) years of job‑related experience may be substituted for a Bachelor's degree