Digital Product Specialist

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Digital Product Specialist will drive improvements to the customer learn journey on ComcastBusiness.com. You will collaborate across internal teams to develop features which deliver our business goals.

This role is a full product life-cycle from gathering requirements, to refining the experience, and measurements of change to ensure improvement is being made. You will partner closely with stakeholders to ensure the sales journey aligns with the business strategy and continues to innovate on experience best practices in digital.

Job Description

Core Responsibilities

• Assists with creating requirements with input across cross-functional team (UX, Content, Program, Analytics, Digital Sales, Product Marketing, Brand). 
• Partners with Engineering and Program teams to manage the Product roadmap and prioritize the backlog for digital product enhancements, ensuring that the team delivers business value-driven capabilities, on time and per specification.
• Oversees requirements for solution design, writes user stories, actively manages feature development (refinements/grooming and planning sessions), and provides requirements for user acceptance testing.
• Actively communicates with cross-functional team on features they are managing while in development and provides updates on performance.
• Comfortable leading story mapping and user journey mapping sessions with solution designers and technology architects Actively engages with the executive product team to identify key capabilities needed as well as potential opportunities.
• Attends daily Scrum standup ceremonies as well as runs refinement sessions, an active participant in sprint retrospectives, and runs standup
• Along with backlog prioritization, sets sprint goals based on business objectives and the work that is needed to deliver key business goals
• Partners with analytics and research teams to assess performance and identify areas of opportunity to meet customer needs.
• Provides product support by developing documentation and assists in training content management teams on how to properly implement and maintain newly developed Sitecore components.
• Develops strong relationships to deliver a superior customer experience.
• Communicates feature status and performance metrics to stakeholders on a regular basis.
• Regular, consistent, and punctual attendance. In office requirements are 4 business days per work week and 1 optional day remote.
• After onboarding, our ideal candidate will need to begin their day no later than 8am EST to maximize impact with business partners (7am-3pm or 8-4pm are potential options).
• Must be able to work nights and weekends, variable schedule(s) as necessary.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Agile Scrum Development, Backlogs, Digital Product Strategy, Product Management, Product Management Strategy, User Experience (UX), Website Analytics

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree (Required)

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.