What are the responsibilities and job description for the Xfinity Retail Service Associate - Part Time position at Comcast?
Job Summary
Job Description
Core Responsibilities
- Greet: Open door, greet and check in every customer and give an estimate of wait time; take any returned items.
- Triage: Identify high-priority customers (e.g., extremely upset, repeat issue, sales/upgrade) and direct them to the right sales consultant or management.
- Manage demand: Identify customers who do not need to see a consultant (e.g., payment, remotes, eq. drop-off) and assist/notify them of self serve options when queue is long.
- Manage perceived wait time: Converse with customers in line.
- Pique customer interest in products: Bring attention to new promotions, assist with apps, demonstrate products (if time between greeting), without making a formal offer.
- Maintain store layout: During lull periods, restock boxes/brochures, clean and re-organize displays.
- Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
High School Diploma / GED
Relevant Work Experience
0-2 Years
Salary:
Base Pay: $17.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
