What are the responsibilities and job description for the Process Transformation Strategy Sr Consultant- North Dallas or Detroit Metro position at Comerica Bank?
Process Transformation Strategy Sr. Consultant
The Process Transformation (PT) Strategy Sr. Consultant will work with a team of process improvement experts with accountability for delivering on a broad range of projects, varying in risk, size, and complexity, while aligning to business strategies. The Process Transformation Strategy Sr. Consultant provides support to achieve business results as well as educates and creates awareness of Process Improvement/Transformation methodologies across the Bank.
Outcomes of Process Transformation include...
- Increased efficiency and cost savings
- Enhanced customer and employee experience
- More scalable processes
- Greater Transparency, Accountability and Communication
- Less dependency on manual controls or intervention
The Process Transformation Strategy Sr. Consultant will be focused on creating a process transformation strategy based on a holistic view of industry best-practices, an end-to-end enterprise process transformation roadmap, and will help guide the team's views around the art of the possible.
Position Responsibilities:
Process Transformation Strategy
- Create, maintain, and inform on industry best practices around process transformation with a focused view on digital journeys.
- Create, maintain, and inform strategic view of functionality/use cases for Business Process Management (BPM) solution within the enterprise.
- Responsible for ensuring PT team and relevant stakeholders stay informed on trends.
- Responsible for communicating development timeframe to all levels of the organization.
Process Transformation Roadmap
- Create, maintain and inform on end-to-end process transformation journey and ensuring key stakeholder inputs are included.
- Responsible for ensuring major process change events are elevated for awareness within PT Team.
- Work collaboratively with Lines of Business (LOB)/Support Functions as part of deployment of BPM solution across the enterprise.
Voice of Possibilities
- Create and maintain analytical view of high-impact use cases as part of ongoing support to LOB/Support Functions.
- Responsible for coaching/supporting PT Governance Leads as they assess and prioritize LOB/Support Function opportunities.
- Responsible for proactively looking at ways to maximize relevant use cases based on corporate strategy and partnering with PT Governance Leads on implementing them within relevant LOB/Support Functions.
Execution and Monitoring
- Ensure timely and relevant communication is shared with relevant stakeholders across the organization.
- Partner with key stakeholders to optimize the solution and achieve a high adoption rate.
Position Qualifications:
- Bachelor's degree from accredited university OR High School Diploma/GED and 10 years of progressively responsible experience
- 6 years of experience leading enterprise level strategy work focused on transformations that have dealt with process improvement activities as well as the technical solutions that were used to achieve the relevant changes. Proven ability to assess situations, align and understand company goals, and be adept at translating strategy into execution. Strong focus on managing relationships with senior internal stakeholders
- 6 years of experience in analytics with an ability to leverage primary/secondary research as part of overall deliverables
- 6 years of experience in end-to-end enterprise level strategy views which would be used to inform capital decisions
- 6 years of experience and demonstrated ability to prioritize multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time
- 6 years of experience in excellent writing and verbal communication skills and an ability to engage with senior internal/external stakeholders and to communicate complex topics into easy-to-understand messages
- 6 years of experience with proven ability to create and communicate strategies at all levels of the organization. Highly effective at building, nurturing, and leveraging relationships
- 2 years of experience in banking, capital markets, or financial services organizations and the regulatory environment (preferred)
- Six Sigma Black Belt certification is preferred
8:00am - 5:00pm Monday - Friday.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.