What are the responsibilities and job description for the Technical Customer Support Manager US position at Comet AG?
To complement our team, we are looking for a customer- and teamoriented individual for our division Industrial X-Ray Modules at the Shelton site as a
Technical Customer Support Manager - Industrial X-ray
For over 75 years, we have been following our curiosity. It drives us and has made Comet a leading Swiss technology company worldwide. Curiosity and the spirit of research have allowed us to become and remain innovative. For a better and sustainable world.
We develop and produce innovative high-tech components and systems based on X-ray and radio-frequency technology. Our developments make an important contribution to safer, more efficient and more sustainable production, mobility and communication.
In the Industrial X-Ray Modules (IXM) division, we provide safer, more economical and breakthrough solutions for non-destructive testing and security applications through the pioneering development of intelligent industrial X-ray technologies.
What you will do:
- Provide regional (2nd-level) Technical Customer Support for our products to both customers and internal stakeholders, including Sales, Order Management, and the Inhouse Repair team.
- Deliver pre-sale product demonstrations, in addition to post-sale OEM-customer support to customers, including training, integration, installation, operation, maintenance, and troubleshooting (post-sale) in our Shelton facility, on-site at the customer location, or remotely.
- Create training content for in-person and E-learning platforms, and coordinate, schedule and deliver the training sessions. Establish and maintain consistent standards and processes.
- Accompany our Sales team on customer visits and attend trade shows.
- Work closely with Product Management, Quality Management and Production to enhance customer perspective and improve our products. Facilitate communication between customer and in-house repair team.
- Create and maintain service manuals and define spare part list for OEM-customers.
What you bring:
- Associate’s degree in electrical engineering, mechatronics or demonstrated equivalent experience.
- Hands-on experience in technical customer support or field service, preferably 5 years or more.
- Mechanical installation and repair skills, with demonstrated troubleshooting capabilities.
- Professional-level communication and interpersonal skills to effectively interact with customers, end-users, and internal teams.
- Demonstrated elf-starter mentality and ability to work independently without daily direction.
- Willingness to travel in North America up to 25% of the time for customer activities, training events, trade shows, etc.
- Effective method for keeping up to date with new product developments and industry trends.
- Strong computer and database skills to use MS Office software, software tools such as SAP, Salesforce, Confluence, JIRA, and TeamViewer.
Preferences:
- Five (5) year’s relevant experience, including experience servicing and troubleshooting X-Ray technology, particularly HV-generators and tubes.
- Hands-on knowledge of X-Ray applications, particularly digital imaging.
- Job summaries account for a range of qualifications, skills, and experience that can be considered. We are committed to making fair and equitable job offers based on a number of factors including but not limited to the job scope, market conditions, and candidate skill level and depth of experience.
Why join us? Break new ground with us:
- Work on innovative solutions for global technical challenges
- Benefit from flexible working options and hybrid working
- Take part in Comet’s success through profit sharing
- Work with international colleagues and grow as a team
- Enjoy our diverse educational and career opportunities
- Enjoy a competitive compensation package with comprehensive benefits including medical, dental, and vision care, tuition reimbursement, a 401(k) plan, and a generous paid-time-off package
We are curious about you and look forward to receiving your complete online application and will be happy to answer any questions you may have.
For this vacancy, we only consider direct applications. Submissions from recruitment agencies will not be considered.
EEO STATEMENT: Comet Group is an Equal Opportunity Employer. Comet does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
Comet Technologies USA, Inc.
Industrial X-Ray
100 Trap Falls Road Extension
Shelton, CT 06484
United States
comet.tech/careers
Nearest Major Market: Tacoma
Nearest Secondary Market: Seattle
Salary : $89,000 - $98,000