What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn by Choice Hotels?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to inquiries, providing excellent customer service
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns, escalating to management when necessary
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
Requirements:
- Previous experience in hospitality management or a similar role preferred
- Proficiency in using phone systems and handling multiple phone lines
- Excellent phone etiquette and communication skills
- Strong knowledge of front desk operations and hotel procedures
- Bilingual skills (English/Spanish) are a plus
- Ability to provide exceptional guest services and resolve issues effectively
- Familiarity with night audit procedures is desirable
- Multilingual skills are an advantage
At our hotel, we value our employees and offer a supportive work environment. As a Front Desk Agent, you will have the opportunity to interact with guests from diverse backgrounds while providing exceptional service. We also provide opportunities for career growth within the hospitality industry.
If you are a motivated individual with a passion for hospitality and excellent customer service skills, we encourage you to apply for this position.
Please submit your resume along with a cover letter highlighting your relevant experience to [email protected]
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- Day shift
- Evening shift
- Overnight shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16
