What are the responsibilities and job description for the Part-Time Guest Service Agent, 1st and 2nd Shift position at Comfort Suites Bloomsburg?
Comfort Suites, Bloomsburg, PA (Located next to Lowe's Home Improvement store)
We are looking for a professional, self-motivated, and friendly team player to join our hard-working Service Team. If you excel at working independently, can handle shifts with enthusiasm, and have a natural flair for providing customer service with a smile, you might be the perfect fit for our team.
Come see us in person and meet a team member to fill out an application today!
Position Requirements
- Report promptly to work.
- Immediately greet guest and offer to assist with their needs upon entering the lobby/front office area
- Work effectively with other members of the Front Desk team to reach business goals.
- Register and assign guests to hotel rooms using the Property Management System
- Establish method of payment and verify credit.
- Make and confirm reservations via phone and in person.
- Compute folios, collect payments, and make changes for guests using the Property Management System.
- Transmit, receive messages, and wake up calls using telephones or PMS system.
- Respond to guest requests in a timely and courteous manner.
- Perform security and safety checks throughout the shift.
- Maintain safety of self, guests and company owned property at all times.
- Completing operational paperwork efficiently and in a timely manner.
- Cash control and paperwork.
- Work and communicate with co-workers and other departments via verbal and written manner.
- Assist in the breakfast area including set up or take down of breakfast; or assist guests with various needs throughout their stay.
- Complete Light Housekeeping Duties in the Lobby Area including but not limited to mopping, dusting, sweeping and window/door glass cleaning.
- Ensure overall guest satisfaction and take appropriate steps to resolve any guest issues immediately via Choice Service standards, report all incidents to supervisor or General Manager.
- Perform other duties as requested by management.
- Follow policies and procedures as outlined in training.
- Successfully complete Comfort Suites Choice University training within the first 30 days of employment.
- Communication and documentation of vital shift information via computer, log book and verbally to Team mates, Supervisor and General Manager every worked shift.
- Standing and ability to lift 25lbs required.
Job Type: Part-time
Pay: From $10.00 per hour
Expected hours: 14 – 28 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $10
