What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites of Bowling Green?
Overview
We are seeking a skilled Front Desk Agent to join our team. The ideal candidate will have a passion for providing exceptional customer service in a hotel setting.
Responsibilities
- Greet guests upon arrival and ensure a smooth check-in process
- Handle guest inquiries, requests, and complaints promptly and professionally
- Operate the phone system and direct calls to the appropriate department
- Assist with reservations, check-outs, and payment processing
- Maintain a clean and organized front desk area
- Provide information about hotel services, amenities, and local attractions
- Collaborate with other hotel staff to ensure guest satisfaction
Skills
- Excellent customer service skills
- Proficiency in using front desk software and phone systems
- Strong communication and interpersonal abilities
- Multilingual skills are a plus
- Knowledge of hotel management systems is desirable
- Ability to handle guest relations effectively
- Bilingual proficiency is advantageous
Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service is preferred but not required
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Apply now to join our team as a valued Front Desk Agent!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 16 – 24 per week
Schedule:
- Day shift
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Bowling Green, KY 42104 (Required)
Work Location: In person
Salary : $12