Hotel General Manager

About us

Comfort Suites of Farmington NM is a company in HOSPITALITY in Farmington, NM 87401. We are customer-centric, supportive and inclusive.

Our work environment includes:

• On-the-job training
• Lively atmosphere

Comfort Suites of Farmington NM is currently recruiting an enthusiastic, guest and team-oriented General Manager. This property is included in the Choice Hotels brand of hotels. The GM is responsible for overseeing all aspects of the hotel from sales to housecleaning to maintenance. The GM is responsible for consistently delivering results that contribute to the overall success of the hotel by accomplishing performance goals focused on revenues, guest and team member satisfaction and effectiveness. The GM will coordinate, direct and manage day-to-day operations. The GM reports directly to the owner of the hotel.

Why should you join our team? If you are looking for a culture where you make a difference and truly are part of a successful team, then we are the place for you. We strive to grow our team with people who share our passion and energy for creating the best experience for our guests and team members. We are looking for a mature individual who is looking for a long term position.

The position is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining brand standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction and support to hotel employees; maintain a high-quality product.

Essential Functions:

Revenue Management:

· Provide the Choice Hotels Revenue Manager with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rate.·.

· Ensure that front desk staff is informed of rate structure and know-how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations and revenue management and central reservations procedures.

· Train front desk staff to successfully perform selling techniques and procedures for current promotions.

· Achieve maximum revenue.

Financial Results:

· Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standard

· Protect the company’s financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll, and all other financial transaction Also, properly administer company policies and procedures for protecting the safety of guests and employees.

· Execute company Standard Operating Procedures (SOP) for accounts payable and accounts receivable.

Guest Satisfaction:

· Train staff to successfully perform guest service procedures in accordance with brand and company standards.

· Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they’re receiving. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.

· Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with brand and company standards.

·· Receive satisfactory scores for guest satisfaction surveys and act to correct any deficiency

Employee Satisfaction:

· Recruit, select, train, and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.

· Train and develop assigned potential management candidates and trainees in accordance with Human Resources programs and guide

· Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct and business ethics.

· Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover

Product Quality:

· Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.

· Qualifications:

MINIMUM EDUCATION:

· Bachelor’s Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable.

MINIMUM EXPERIENCE:

·Solid management experience preferably in hotel or service industry. 2 years experience preferred.

· Sales experience a plus

MINIMUM SKILL REQUIREMENTS:

· Must have knowledge of a variety of computer software applications in word processing and spreadsheets Word, Excel.

· Must have effective oral and written communication skills.

· Must have good analytical skills and decision-making

· Must be able to work independently and multi-task, prioritizing as appropriate

· On occasion may be required to lift and carry heavy objects; push or pull heavy objects; kneel, bend, or stoop and ascend or descend ladders or stairs.

Job Type: Full-time

Pay: according to experience equivalent to local lodging industry pay scales.

• Paid Time Off

Schedule:

• Day shift

• Holidays

• Monday to Friday

• Weekends

• Supplemental Pay:

• Bonus Pay

COVID-19 considerations:

The Comfort Suites is providing safe practices in response to the COVID-19 pandemic, and ensuring their employees have the necessary tools to keep the guests and themselves safe.

Work Remotely:

• No

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
Complies with all New Mexico Dept of Health Covid 19 requirements

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 2 years (Preferred)
• Hospitality Experience: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location