What are the responsibilities and job description for the Part Time Front Desk Agent Afternoon (3p.m.-11p.m.) position at Comfort Suites of Southfield?
Looking to work for the best of the best, and you like to be challenged every day? Like when each day is different, then you need to apply at the Comfort Suites of Southfield.
We are looking for fast-paced, guest experience-focused individuals in our hotel for Part Time 2-3 Days Front Desk Agent to work Afternoon Shifts (3p.m.-11p.m.) ! Possible night shift may be required! This canditate MUST be able to work both Afternoon & Night Shift!
We are looking to hire one motivated individual to have flexability in their schedule between working afternoon & night shift.
Weekends are a must! This individual must be ready to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Position available is part-time with a guarantee of 2 days a week possibly 3 days a week.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register Guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to guest issues in a timely manner with a great attitude to put a smile back on the Guests' faces!
- Communicate with our housekeeping staff to ensure all rooms are clean, tidy and ready to receive our new Guest.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software, like Choice Advantage
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- A very friendly attitude toward your coworkers and of course your Guests.
- Excellent communication and organizational skills.
- A BIG SMILE!
Work Location: One location
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 2 years (Preferred)
- Front Desk: 2 years (Preferred)
Work Location: In person
Salary : $15 - $16