What are the responsibilities and job description for the Front Desk Agent position at Comfort Suites Urbana-Champaign?
About us
Comfort Suites Urbana-Champaign is a small business in Urbana, IL. We are fun, fast-paced, customer-centric and our goal is to exceed guests' expectations and create a memorable and enjoyable experience that encourages them to return in the future and recommend the hotel to others..
Our work environment includes:
- Modern office setting
- Relaxed atmosphere
- On-the-job training
Are you a tech-savvy, outgoing and customer-oriented individual looking to kick-start your career in the hospitality industry? If yes, we have the perfect opportunity for you!
Our hotel is seeking a Front Desk Agent to join our team.
As a Front Desk Agent, you will be the first point of contact for our guests, providing excellent customer service and ensuring they have a seamless check-in and check-out experience.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out processes using our modern and intuitive hotel management software
- Respond to guest inquiries in person, over the phone, and via email or social media
- Provide recommendations and information about local attractions and events
- Maintain accurate records and handle financial transactions, including cash and credit card payments
- Collaborate with other hotel staff to ensure guest satisfaction and efficient operations
- Adhere to all hotel policies and procedures, including health and safety guidelines
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
Work setting:
- In-person
Work Location: In person
Salary : $13 - $15