What are the responsibilities and job description for the EMS Dispatcher position at CommonSpirit Health?
Your time at work should be fulfilling. Rewarding. Inspiring. That’s what you’ll find when you join one of our non-profit CHI facilities across the nation. You’ll find challenging, rewarding work every day alongside people who have as much compassion as you. Join us and together we’ll create healthier, stronger communities. What sets us apart from other healthcare organizations? How much time do you have? In short, it all starts with our current employees. They believe in living our mission to provide compassion to everyone. We, in turn, believe that growing and supporting our people allows us to deliver a higher degree of quality care to our patients. Commonspirit Health advocates for all who live in the communities we serve, especially the most vulnerable. Choose an organization who will champion your talents and nurture your career. Choose CHI!
About Us: CHI Health is part of a non-profit health system consisting of 28 hospitals providing quality health care to patients and communities throughout the state of Nebraska. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents. If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.
Responsibilities
The Flight Dispatcher will work in a fast paced environment, working both individually and in a team environment to receive and coordinate both emergent and non-emergent telephone and radio requests for patient transports via air and ground ambulance. This exciting position will allow you to work closely with flight clinicians, pilots, mechanics, and administrators to ensure our patients are flown to their destination in a safe and timely manner.
- Performs emergency dispatching of AirCare Air Ambulances & Ground Ambulances
- Compiles, organizes, and processes information for the department from radio, phones and verbal communication.
- Monitors and records incoming and outgoing phone calls on the Emergency Services toll-free hotline for quality assurance purposes.
- Types, files, audits, copies, maintains and monitors department records.
- Provides department service to patients, family members, physicians, nursing and EMS personnel both in and out of the Health Systems.
- Performs value-added activities that result in positive financial performance and customer satisfaction.
- Performs other related duties as assigned or requested.
Qualifications
- High School Diploma
- Must have ability to perform general clerical and receptionist duties and carry out routine tasks accurately, following written and verbal instructions.
- Ability to concentrate and pay close attention to detail.
- Must be able to prioritize multiple job duties and take appropriate action when critical situations arise.
- Keyboarding skills required.
- Ability to see and hear in order to perform duties.
- Must possess interpersonal skills to effectively work with employees, visitors and guests.
- Ability to prioritize and organize work.
- Medical terminology preferred.
- EMT or Dispatch certifications preferred.