Learning Center Coordinator

Dignity Health one of the nation’s largest health care systems is a 22-state network of more than 9000 physicians 63000 employees and 400 care centers including hospitals urgent and occupational care imaging and surgery centers home health and primary care clinics. Headquartered in San Francisco Dignity Health is dedicated to providing compassionate high-quality and affordable patient-centered care with special attention to the poor and underserved. For more information please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.

This position regularly performs a variety of complex duties involving review or processing of data, technology and/or information which requires the interpretation and application of specialized technical or program knowledge. The incumbent xercises a high degree of independence, initiative and originality with little day-to-day supervision; may also perform some secretarial duties; may work on special projects and/or act as lead person in scheduling, training and assisting less experienced clerical staff in the performance of the department's work.

Job Specific Duties
1.1 Greet customers (visitors, patients, staff and physicians) in person and on the telephone; providing information, taking messages and/or referring to appropriate individual or department. Provide exceptional customer service. Communicate detailed program information to employees and others. Establish and maintain cooperative and effective working relationships.
1.2 Maintain all training data for assigned programs and run reports for sign-in sheets, class attendance, certificate generation, or training history. Keep a variety of records and information; enter and retrieve data from a computer; operate a variety of software programs.
1.3 Extract data pertinent to SLD statistics, productivity, etc.
1.4 Design forms and processes as necessary for use by SLD staff, i.e., process for CE approval, contract approval, book loans, etc.
1.5 Inservice staff on proper utilization of forms and effects and/or benefit to the department and organization.
1.6 Assist with interview process for clerical support personal as needed; orient and train new clerical support persons as hired. Train and provide guidance to others in the performance of their duties.
1.7 Support internal committees with specific projects, procedural and forms development.
1.8 Support educators in their projects and assigned tasks as requested, by providing feedback and support.
1.9 Type correspondence and meeting minutes for staff and/or regional groups, utilizing a wide knowledge of vocabulary, grammar and spelling.
1.10 Research cost effective purchases for the department.
1.11 Inventory and order all supplies and resource materials needed in the department.
1.12 Maintain accurate CE files, computer training history records, instructor files and teaching records meeting specific Board requirements.
1.13 Maintain class registration and determine instructor ratios, as needed. Collaborate with program manager, as needed, to assist in coordination of instructors, posting instructor's training hours, distribution of homework or books, course paperwork and handouts, AV equipment and room set-up). Arrange catering as requested..
1.14 Maintain instructor database as needed and ensure non-Dignity Health instructors have current contracts.
1.15 Communicate course offerings to internal and non-Dignity Health facilities, as needed. Communicate and/or post training records or competency validations to managers throughout the region as appropriate. Provide customers with course information as requested
1.16 Administrative support for Educators and coordinate coverage of classes and/or outside instructors. Assist guest instructors as needed.
1.17 Coordinate necessary office and/or equipment repairs with vendors/workers.
1.18 Process payments or refunds following department procedures.
1.19 Provide room and equipment scheduling services utilizing scheduling software to SLD and hospitals as requested.
1.20 Prepare clear and comprehensive reports using manual and computer information; keep multi-faceted records and make arithmetic computations.

REQUIRES:

• 1 year as an Office Assistant II at Dignity Health or 3 years increasingly responsible clerical experience, 1 year of which is equivalent to that of a Senior Office Assistant at Dignity Health (required).
• High school diploma, or successful completion of a business school curriculum (required).
• Special skills required include: modern office methods, supplies and equipment including computers, copiers, fax machines, and point of service machine; advanced data entry and computer skills in Microsoft Professional Office Suite and database applications (e.g. Lawson; filing systems; some knowledge of medical terminology and hospital operations and functions; principles of effective training; time management skills; effective problem-solving skills; ability to work independently without close supervision, recognizing needs and act on own initiative; Type 50 wpm minimum; effective oral and written communication skills; attention to detail; excellent customer service and ability to perform complex clerical work, following oral and written directions.

PREFERS:

• Dignity Health Standards of Conduct/Corporate Integrity Agreement, and HIPAA training (preferred).