OverviewDignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve.
ResponsibilitiesThe Medical Assistant/Medical Office Representative (MA/MOR) position is responsible for knowing his/her professional scope of practice as defined by the California Business and Professional Code and for satisfactorily completing the Dignity Health Medical Foundation (DHMF) orientation period that includes demonstrating skills and behaviors that meet a fully competent level of performance. The MA maintains a clean organized and safe environment and performs patient care services that support the physician/ providers practice under the clinical supervision of the Physician Registered Nurse Nurse Practitioner Physician Assistant or Licensed Vocational Nurse. This includes assisting in prepping patients for examinations or procedures assisting with procedures relaying instructions from the physician to a patient or authorized person and collecting patient data. Documenting patient concerns patient messages and care provided to the patient in the patients medical record for the physicians review. Administering medications specifically directed by the physician and performing accurate vital sign measurements and documentation.
The Medical Office Representative position is the first point of phone customer service contact. This position will provide excellent customer service through communications and appropriate distribution of phone calls and messages. The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per departmental guidelines.
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QualificationsMINIMUM REQUIRED:
- High School diploma or equivalent
- Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied
Health Professions or military training that is equivalent to an accredited Medical Assistant
program (determination by DHMF H.R. department in conjunction with the State Division of
Allied Health Professions)
- Skills/Knowledge: Excellent interpersonal organizational and customer service skills are
essential
- Medical terminology familiarity with CPT and ICD-9 coding procedures and reference tools
and pharmacology appropriate to the Medical Assistant scope of practice is essential
- Keyboarding skills and the ability to utilize computer equipment and software are required as is
experience with other types of standard office equipment
- Certified Medical Assistant
- CPR BLS certification
PREFERRED / DESIRED:
- Six (6) months experience in an outpatient setting as a Medical Assistant preferred
- Six (6) months experience in an outpatient setting as a Medical Office Receptionist preferred;
or an equivalent amount of experience in a high-volume customer service role in another
industry/environment; or 6 months experience as a Phone Receptionist or Health Information
Associate within DHMF
- Familiarity with an electronic practice management system is preferred
- Experience with multi-line phones/ACD phones preferred
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, and more!
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