What are the responsibilities and job description for the Patient Registration Rep position at CommonSpirit Health?
Founded in 1910 Dignity Health - Community Hospital of San Bernardino is a 347-bed acute care nonprofit community hospital located in San Bernardino California. Known for its programs in maternity care and pediatrics behavioral health and long-term subacute care for adults and children the hospital also includes inpatient and outpatient surgery. The hospital shares a legacy of humankindness with Dignity Health one of the nation’s five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/san-bernardino for more information.
Responsibilities
The Patient Registration Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient collection of patient demographics information cashiering financial counseling advocating for government programs as well as anticipating and responding to the non-clinical needs of patients and their families. This position requires the full understanding and active participation in fulfilling the Mission of Community Hospital of San Bernardino. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support Community Hospital of San Bernardino strategic plan and the goals and direction of the quality improvement process and activities.
Qualifications
- Minimum 1 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles.
- High School diploma GED or equivalent.
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation.
- Experience in requesting and processing financial payments.
- Intermediate to advanced computer skills.
- Knowledge of charity care programs as well as the various government and nongovernment programs preferred.