What are the responsibilities and job description for the Patient Registration Representative position at CommonSpirit Health?
Bakersfield Memorial Hospital includes 385 general acute beds 48 licensed critical care beds 13 state-of-the-art surgical suites and a full-service Emergency Department with an Accredited Chest Pain Center and Nationally Certified Stroke Center. In addition we offer a beautiful Family Care and Birthing Center the Lauren Small Childrens Center including the areas only Pediatric Intensive Care Unit Family Care Center a Level II NICU the Sarvanand Heart and Brain Center with Kern Countys first Bi-Plane Interventional Suite the Center for Wound Care and Hyperbarics and many more services. Memorial Hospital is a Children’s Miracle Network Hospital and is home to the Bakersfield Ronald McDonald House. Memorial Hospital is a member of Dignity Health and is a trusted community partner serving residents of Bakersfield and Kern County with quality compassionate care since 1956. Click to learn more about Bakersfield Memorial Hospital.
Position Summary:
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.
Minimum Qualifications:
- Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
- Applicable education and/or training can be used to balance a lack of experience
- High School Diploma, GED or equivalent
Preferred Qualifications:
- 2 years experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles preferred.
Special Skills:
- Thorough understanding of insurance policies and procedures.
- Working knowledge of medical terminology.
- Able to perform basic mathematics for payment calculation.
- Experience in requesting and processing financial payments.
- Knowledge of charity care programs as well as the various government and non-government programs preferred.
- Intermediate to advanced computer skills.
