What are the responsibilities and job description for the Full-time Live Video Teller position at Commonwealth CU?
Commonwealth Credit Union's mission is to better the lives of those we serve. We do that by following four Quality Standards:
1) Security: Making sure we have a safe environment and are following all applicable state and federal laws
2) Courtesy: Treating everyone with respect and courtesy
3) Image: Maintaining a positive image for our members and in our communities
4) Efficiency: Achieving maximum productivity with minimal wasted effort or expense
Our Live Video Tellers provide informed responses to questions from both members and potential members. They follow established policies, procedures, and applicable laws. They represent the Credit Union in a professional manner--particularly effective on video. They must have the ability to engage members and potential members via camera.
They must maintain acceptable cash/negotiable balancing standards for themselves and for the entire virtual branch--following internal controls to safeguard Credit Union funds and assets. They must maintain knowledge of products and services, organizes work, and exhibits excellent balancing records. They must have the ability to assess risk, exercise discretion, handle sensitive and confidential information, with minimum supervision. They must also possess flexibility to work in an area with extended hours that are subject to change.
Qualified candidates must embody our values of integrity, commitment and genuine care for others. They must also be willing to maintain a professional image--both in appearance and in communication.
The duties of a Live Video Teller include, but are not limited to:
- Meeting Credit Union standards for servicing Interactive Teller Machine (ITM) video contacts, incoming and outgoing calls chats, emails, and other means of communication
- Meeting Credit Union standards for cross-sold products--adequately seeking information regarding the member's financial needs, and matching it with the appropriate products and services
- Staying readily available for incoming communications, keeping departures minimal
- Maintaining a heightened awareness of branch surroundings, activities, security procedures and policies--immediately communicating any suspicious or unusual activity to management
- Demonstrating the correct use of ACD telephone keypad functions, ITM software features, and utilizing these functions appropriately when handling member and peer interactions
SOME SATURDAY HOURS REQUIRED
