What are the responsibilities and job description for the AFTERNOON/SATURDAY OFFICE ASSISTANT/RECEPTIONIST position at Commonwealth Motors?
We are seeking an EVENING/SATURDAY Office Assistant/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for receiving payment from customers for service, parts and sales.
HOURS MONDAY-THURSDAY 3PM-7PM FRIDAY 3PM-6PM SATURDAY 7:30AM-6PM (REQUIRED) STARTING AT $18 PER HOUR
Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston.
A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That’s why we’ve given back to a variety of local charities and youth organizations throughout the 20 years we’ve been here.
The customer always comes first but without great employees we could not achieve this.
WHAT WE OFFER
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Paid Training
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Growth opportunities
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Family owned and operated
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Clean and friendly work environment
Responsibilities include but are not limited to the following
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Bilingual a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $18 - $21