AUTOMOTIVE SERVICE MANAGER

Business is Booming at Commonwealth Motors! We are seeking a Dynamic Service Manager to join our world class service team. We have an immediate opening for a Motivated, Seasoned Service Department Manager. This is an outstanding opportunity for a rewarding career with a mission driven company.

Do you thrive in a fast paced, professional environment with unlimited career growth potential?

Are you an enthusiastic and trustworthy individual with a strong work ethic?

Commonwealth Motors is the right fit for you!

Commonwealth Motors Benefits

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Our team members also enjoy a comprehensive benefits program including:

• Health , dental & vision insurance  (BCBS)
• Paid Vacation Time
• Paid Sick Time
• Comprehensive employee recognition programs.
• Continued training through the manufacturer.
• Opportunities for career advancement.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

Service Manager Job Description

We are looking for a detail-oriented Service Manager to manage our service department and handle customer service interactions, reports, and repairs. The Service Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as a Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors.

Service Manager Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and Sales Representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Service Manager Requirements:

• Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
•  Must have a passion for taking care of customers
•  CDK EXPERIENCE A PLUS!!!
• Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
•  Possess ability to lead a Service team to top-level performance and create a 5-star customer experience
•  HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
•  Must have a current, valid driver's license