What are the responsibilities and job description for the Bilingual Unemployment Compensation Claims Intake Interviewer - Scranton (Spanish-English) position at Commonwealth of Pennsylvania?
The Commonwealth of Pennsylvania has a need for employees to serve in its unemployment compensation call centers. If you have customer service experience in call center, retail sales or restaurant setting, please apply! Experience the satisfaction of public service by helping citizens of the Commonwealth regarding unemployment compensation!
If you've previously applied to am Unemployment Compensation Claims Intake Interviewer posting, you must apply again to be considered for these vacancies.
The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions. They provide services to all UC customers by gathering information and pertinent data from claimants and employers to validate UC claims. Bilingual, Spanish and English fluency required.
These positions are headquartered at the Scranton UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home.
You must have a personal computer (Windows 7 or 10), keyboard, mouse and high-speed internet access (High-speed internet, or broadband internet, is internet service with download speeds of at least 50 Mbps. Mobile Hot Spots, DSL, Dialup, and Satellite internet are not allowed for your internet connection due to connectivity issues) that you will be able to use when working from home, part time, as required.
Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
QUALIFICATIONS
Minimum Experience and Training Requirements:
How to Apply:
If you've previously applied to am Unemployment Compensation Claims Intake Interviewer posting, you must apply again to be considered for these vacancies.
The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions. They provide services to all UC customers by gathering information and pertinent data from claimants and employers to validate UC claims. Bilingual, Spanish and English fluency required.
These positions are headquartered at the Scranton UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home.
You must have a personal computer (Windows 7 or 10), keyboard, mouse and high-speed internet access (High-speed internet, or broadband internet, is internet service with download speeds of at least 50 Mbps. Mobile Hot Spots, DSL, Dialup, and Satellite internet are not allowed for your internet connection due to connectivity issues) that you will be able to use when working from home, part time, as required.
- Please note that Apple/Mac computer products are not acceptable for use.
- Please note that a computer is required. Cell phones cannot be utilized.
- If using a laptop, you must have a separate keyboard with the numeric keypad on the right side of the keyboard to use our system.
Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment.
- Work hours are 9:00 am to 5:00 pm, Monday - Friday, with 30-minute lunch.
- Hours may vary based on operational needs.
- Telework: These positions are headquartered at the Scranton UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the office in Scranton.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or
- Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
- Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
- This position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
- 711 (hearing and speech disabilities or other individuals).
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Salary : $41,917 - $63,179