What are the responsibilities and job description for the Police Communications Operator position at Commonwealth of PA?
The Pennsylvania State Police is seeking an experienced and dependable Police Communications Operator who has experience working in a fast-paced environment where priorities must be recognized and adjusted as needed. The selected candidate must be available and willing to work rotating shifts, including weekends and holidays regardless of weather conditions and may be required to extend their shift due to operational needs.
If you are looking for a challenging, rewarding career and possess excellent communication skills, the Pennsylvania State Police would like to talk to you!
As a Police Communications Operator (PCO) for the Pennsylvania State Police, you will receive calls from the general public and county 911 operators regarding emergency and non-emergency police issues; question callers to gather details, determine response requirements, and assign relative priorities of incidents; dispatch and relay incident information to responding Troopers; contact municipal police, fire, ambulance, towing, PennDOT, etc., to provide incident details and request assistance and response; utilize CLEAN, JNET and PFAD to access, research, and maintain records; establish and maintain incident information in electronic record management systems; and communicate with Troopers and other PCOs regarding active incidents or concerns.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 40-hour work week.
- Work hours: Rotating Shifts, including weekends and holidays.
- Salary: In some cases, the starting salary may be non-negotiable. Please Note: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $44,712.00 (before taxes).
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
- Two years of experience using computer systems for entering, updating, and retrieving information; or
- Completion of 60 college credits; or
- An equivalent combination of experience and training.
- All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
- All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
- All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
- Two (2) years of experience receiving calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
- You must be able to perform essential job functions.
- You must pass criminal history and background investigations.
- This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- 711 (hearing and speech disabilities or other individuals).
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
Salary : $44,712 - $0
