What are the responsibilities and job description for the Customer Service Specialist position at CommQuest Services Inc?
Customer Service Specialist
Real-world impact. Life-changing outcomes.
CommQuest seeks a Customer Service Specialist at our CFC Payee Center on Cleveland Avenue in Canton, Ohio. The Payee Center helps individuals manage their benefits to increase housing retention, reduce financial stress, increase quality of life, and assist consumers with their money as needed. All Payee Center consumers have their own checking account managed by the Payee Center staff.
In this role, you will:
- Educate clients how to manage their finances
- Work with an exceptional team
- Make a real difference
- Play a critical financial role for our clients
What is CommQuest?
CommQuest Services is one of the largest non-profit mental health, addiction recovery, and social services organizations in Northeast Ohio, working with clients from more than 34 counties in 12 facilities through more than 20 programs. We help people make positive changes in their lives through in-patient, outpatient and school-based programs, along with supportive services - from basic needs to employment assistance.
Are you interested in CommQuest, but don't see a job you are interested in right now? Send us your story, resume and qualifications to HR@commquest.org.
What you gain:
- Relationships within the organization
- Visibility into how our community supports those in need
- Opportunities to grow professionally
- Peace of mind knowing you are benefiting the clients we serve and the community at large
What you'll do:
- Answer questions in person or by phone to clients
- Handle and process the mail, mail spending checks for each day, complete applications for Payee through the Social Security Administration, and complete recertification packets.
- Print checks already entered or processed
- Enroll clients in Direct Deposit
- Comply with requirements of the Social Security Administration, Veterans Administration, and other governing bodies and agencies
- All other duties as assigned
Schedule:
This is a part-time position Monday through Friday. Must be flexible to cover additional hours as needed and requested by the Supervisor.
Minimum Qualifications:
- Minimum High School Diploma or GED equivalent is required
- Associate's degree in Finance or a related field referred. Degree may be substituted for two or more years-experience in a financial setting
- Must have a high degree of discretion and the ability to work independently
Full-Time Benefits:
- Generous time off, including Mental Health days
- 10 paid holidays annually
- Retirement plan with company match
- Medical, Dental, and Vision plans
- CEU/Licensure reimbursement and more!
We are an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
