Associate Client Success Manager

The Associate Client Success Manager represents CommTech by managing the existing client base through client coordination and support, including client communications. The primary focus of the Associate Client Success Manager is to assist in the maintenance and growth the of existing client base by seeking out project/solution opportunities.

Essential Duties and Responsibilities:

• Ability to understand general business functions to solve business efficiency via technology solutions.
• Work with management to develop proposals and quotes.
• Effectively communicate features and benefits of solutions and manage prospect expectations.
• Perform client “execution calls” and communication status, goals, and deliverables.
• Coordinate and participate in client business reviews.
• Develop an understanding of Managed IT services proposals, contracts, lease agreements, and service level agreements.
• Maintain in-depth knowledge of the service and product offerings of the company.
• Perform sales procedures through activities and opportunities in the company’s sales and client management software.
• Maintain timely and accurate time records in CommTech’s accounting and services management systems.
• Work with the accounting department to ensure the accuracy of all billing procedures and contracts.
• Understand and strive to exceed sales goals, objectives, and quotas.
• Work collaboratively with the Services Delivery Teams to ensure the delivery of quality services and solutions as well as exceptional customer satisfaction.
• Perform other related duties as assigned by your direct supervisor and CommTech management.

Required Knowledge, Skills and/or Abilities:

• Proficient with general office applications.
• Ability to become proficient and develop in-depth knowledge of CommTech’s core business applications, specifically ConnectWise.
• Accuracy and attention to detail.
• Strong organizational and time management skills.
• Enjoy working with customers and external audiences.
• Skill in preparing written communications and materials.
• Ability to multi-task and adapt to changes quickly.
• Understanding of CommTech services and product offerings, customer requirements and IT market dynamic

Commtech is one of the most trusted and experienced name in IT services in the Gulf South. Our success is built on providing fast, simple and quality solutions and managing both routine day-to-day operations and maintenance as well as more complicated, enterprise-level projects through the culture of “ partnering with customers” . We offer a culture built on the principles of integrity, teamwork, quality, contribution, and growth.

Benefits:

• Our positions offer competitive salary, benefits, holiday, vacation time, 401k savings plan.
• Comp is expected to range $45,000 - $48,000
• This position offers performance-based incentives, including an opportunity for commission and bonuses following 6 months of employement.
• Job training & support.
• Fun working environment and culture. Voted City Business Best Places to Work.
• Great opportunity for advancement.

CommTech, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ConnTech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.