Guest Services Associate - Part Time

About Community Action House

Since its founding in 1969, Community Action House (CAH) has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. We do so with a client-centric approach that meets people where they’re at and offers services that enhance client ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. This July, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 900 annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!

- Radically Welcoming

- Guest-Centered

- Lead with Kindness

- Curiosity-Driven

- Always Improving

- Collaborative by Design

- Contagious Commitment

- One Team

Position Details

Position: Part-Time, 16 hours weekly

Reporting to: Guest Services Lead and Resource Specialist

Compensation: $16 hourly

Benefits: Part-time positions do not qualify for our benefits package

About the position

Do you love meeting new people? We are looking for a friendly, welcoming face to join our team as a Guest Services Associate!

As part of the Guest Services team, you’ll welcome all clients and visitors with respect and compassion, manage administrative tasks, and provide excellent customer service to anyone who comes through our doors. 

Working proficiency in spoken Spanish is strongly preferred. 

• Create and maintain a welcoming environment for Food Club and Opportunity Hub members.
• Maintain a clean environment at the Food Club entrance and Opportunity Hub.   
• Answer phones and register guests for Food Club memberships. 
• Provide guests with basic referrals to community resources.
• Provide outstanding customer service and support. 
• Identify opportunities to improve guest experiences.
• Conduct Food Club and Opportunity Hub tours for guests, community partners, donors and volunteers. 
• Manage office equipment.
• Manage diaper/wipes, formula and condom inventory. 
• Work collaboratively with a cross-functional team to ensure highest guest service.
• Triage guest needs to other positions within CAH.
• Assist the Guest Services Lead and Assistant Director of Food Access with unscheduled and unanticipated tasks as they arise.

• Customer service experience
• Integrity, positive attitude, and self-directed, with a strong commitment to continuous improvement
• Ability to work effectively in collaboration with diverse groups of people
• An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
• Working knowledge of Google applications and platforms
• Ability to prioritize and manage multiple tasks without direct supervision
• Proficiency in spoken Spanish, strongly preferred
• Client management database knowledge, preferred
• Impeccable integrity
• High sense of empathy
• Strong work ethic
• Knowledge of client systems and greater Holland community, particularly the culture of poverty and an understanding of addiction/substance abuse

• This position may require standing for a long period of time
• This position may require some light lifting on occasion (15-20 lbs)
• This position requires the ability to bend, lift and twist on a regular basis

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact ahewett@communityactionhouse.org with questions.

Equal Opportunity Employer

CAH is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws.  We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.

Salary : $9 - $16