ECM Lead Care Coordinator

Description

WHAT YOU WILL ACCOMPLISH IN THIS ROLE

The primary duties of the Lead Care Coordinator are providing intensive, in-person care management services to the most vulnerable populations including but not limited to individuals and families experiencing homelessness, high utilizers, and children and youth involved in child welfare. The Lead Care Coordinator will focus on both the clinical and non-clinical needs of individuals and operate as part of the member’s multi-disciplinary care team and is responsible for coordinating all aspects of ECM.  

This position will pay $24.00 - $29.00 per hour.

This position will work a hybrid schedule, with up to two days in an office environment or working onsite in the community, and a minimum of three days remote. Hybrid schedules are subject to change based on program needs or the reporting manager’s discretion.

ROLES AND RESPONSIBILITIES

• Provide comprehensive case management that includes screening and assessing clients; creating, implementing, and monitoring individual care/service plans; crisis intervention; connecting clients to health, mental health, employment, housing, and other community resources including CalAIM community supports and transportation
• Oversee the provision of ECM services including the development and implementation of the care plan.
• Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with established guidelines.
• Promotes clear communication amongst interdisciplinary care team members by ensuring awareness regarding client's care plans.
• Coordinate with the client's providers including but not limited to medical, behavioral health, specialists, and housing navigators. 

• Accompany clients to office visits, as needed.
• Coordinate with individuals and/or entities to ensure a seamless experience for clients and non-duplication of services.
• Utilize motivational interviewing, trauma-informed care, and harm-reduction approaches.
• Monitor treatment adherence (including medication).
• Provide health promotion and self-management training.

• Complete and submit program reports on a scheduled basis or as needed.
• Other duties as assigned.
• Engage eligible members.
• Offer services where the member lives, seeks care, or finds most easily accessible, within CalOptima Health guidelines.
• Advocate on behalf of members with health care professionals.
• Accompany member to office visits, as needed and according to CalOptima Health guidelines.

Qualifications

THE IDEAL CANDIDATE HAS KNOWLEDGE AND EXPERIENCE IN

• Knowledge of case management, housing services, and poverty issues.
• Planning, developing, and implementing care/service plans.
• Basic teaching, training skills and techniques, and public speaking skills.
• Working both independently and collaboratively within a team.
• Analyzing and interpreting various materials to make recommendations, and understand and apply program rules, regulations, and procedures.
• Bilingual in English/Spanish in both written and oral forms preferred.

IDEAL CANDIDATE MUST BE

• Customer service oriented: Establish and maintain effective working relationships with CAP OC’s staff, clients, and representatives of other organizations.
• Ethically Focused: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
• Inclusive: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational and program effectiveness.
• Leader: Positively influence others to achieve results that are in the best interest of the organization and participants.