Network Engineer

Core Expectations: 

Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct. 

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost-effective manner.
• Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
• Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
• Actively participate in required meetings and complete all mandatory trainings.
• Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
• Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.

Essential Functions: 

• Design, plan, implement and maintain the network and security infrastructure technology stack.
• Coordinate technical reviews with vendors, telecommunications carriers, and engineering staff in perform network modeling, capacity planning, and design activities.
• Formulating requirements, advises alternative approaches, and conducts feasibility studies.
• Provides advanced troubleshooting and problem resolution of complex network problems.
• Incorporates new network plans, designs, and systems into ongoing operations.
• Develops network architecture and network design documentation.
• Designs and performs integration of new technologies into local and wide area networks.
• Manages the transition and migration of networks and development of network addressing schemes
• Upgrade network hardware and software components as required.
• Evaluate network for performance, scalability, manageability, and security improvement opportunities.
• Configure, test, install and support network hardware and software. This includes, but is not limited to routers, switches, firewalls, cabling, wireless access points and controllers, intrusion detection systems, load balancing, Cisco Internetwork Operating System (IOS), and Web Security Gateway appliances.
• Build, test, implement, integrate, support, and maintain new solutions such as Redundant Multiprotocol Label Switching (MPLS) circuits, SD-WAN, Voice over Internet Protocol (VoIP), Unified Communication, and Video over IP solutions.
• Lead, respond, and mitigate network security vulnerabilities.
• Assist in developing, implementing, and maintaining policies, metrics, procedures, and training plans for improvement of network systems and appropriate use.
• Perform technology assessment and selection of network products and services
• Manages the development of project plans for the implementation of new networking services
• Coordinates and maintains service contracts on all equipment, maintenance agreements and SLA disputes.
• Provide with recommendations to optimize the network operations and performance.
• Develop configuration and implementation instructions for routine deployments and daily tasks.
• Develop, maintain, or implement network disaster recovery plans to ensure business continuity.
• Provide Tier 3 support (expert problem remediation) for incidents and problems in designated areas of expertise. Analyze and troubleshoot systems outages and/or degradation of service.
• Configure equipment and services and support networks in various stages of deployment. Audit and assess network against requirements and best practices. Formulate network management strategies.
• Knowledgeable in various network protocols, designs and troubleshooting techniques (BGP/OSPF, QoS, DNS, DHCP, routing, switching, etc.).
• Self-motivated, willing to work in a 24/7 environment without close supervision.

Position Requirements: 

• Bachelor’s Degree from an accredited college or university with a major in Engineering, Computer Science, or a related field. (Preferred Master’s Degree)
• Certification required CCNP/CCIE, CISSP/SSCP
• Seven (7) years of experience in computer systems, network and security technologies, including knowledge of Cisco IPT technologies
• Seven (7) years of experience planning, designing, building, and implementing IT systems
• In-Depth knowledge with QoS design, development, and management
• In-Depth knowledge with IDS/IPS technologies
• In-Depth knowledge of management tools (Solarwinds, Cisco Prime, or similar)
• In-Depth knowledge and deployment experience of BGP, OSPF and EIGRP in complex WAN topologies.
• In-Depth experience in an MPLS environment with a thorough understanding of QoS for IP Telephony
• Hands-on experience with SNMP monitoring using SolarWinds or similar
• Voice gateway configurations (SRST,MGCP)
• VoIP protocols (TDM, SIP, H.323)
• In-Depth knowledge of Palo Alto, Cisco ASA, IPS\IDS, HP Blade Servers, Meraki, Nexus and Catalyst Switches, Site-to-Site VPN and ForScout NAC.
• In-Depth knowledge of enterprise level controller based wireless networks
• In-Depth knowledge in network security best practices
• In-Depth knowledge on security tools such as Vulnerability (Nessus\Qualys) and Network scanners, Firewalls management, Load Balancer, Network Access Aontrol, Network Taps and DLP/CASB.
• Knowledgeable in NIST Cybersecurity Standards, PCI-DSS, GDRP and Security Standards and Auditing practices.
• Knowledgeable with SIEM, SOC incident management, SPLUNK Log Management

Core Competencies: 

• Teamwork and Collaboration:  Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables.  Encourage unity and help remove barriers to productivity and success. 
• Respect:  Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity. 
• Member Centric:  Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes. 
• Honesty and Integrity:  Be open and honest in all we do.  Maintain the highest level of integrity at all times.  
• Commitment to Service Excellence:  Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
• Compassion and Empathy:  Demonstrate a deep appreciation for another’s situation and point of view.    Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.
• Problem Solving:  Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
• Initiative and Self-Directed:   Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
• Flexibility and Adaptability:  Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals.  Strive to adapt to, accept and embrace change within areas of responsibility.
• Communication:  Effectively and appropriately share thoughts, ideas and information - both written and oral.   Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.  

Leadership Competencies: 

• Strategic Thinking:  Understand and integrate the long-term vision of CBH and focus current activities on what is critical to achieve future success including formulating objectives/priorities and developing and implementing breakthrough ideas. 
• Leadership:  Effectively manage and guide efforts to address challenges and drive continuous improvement for CBH’s programs, services and processes.  Develop and implement effective strategies and appropriate interpersonal styles to influence and guide others. 
• Employee Development:  Recognize and promote the necessity to hire, assess, develop and retain high quality talent.  Acknowledge strengths and weaknesses in team members through an ongoing performance management process that provides timely feedback in order to help them develop and enhance performance.

Work Conditions (including travel, overtime required, physical requirements and occupational exposure): 

• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Requires continuous, normal hearing and vision.
• Regularly works inside in areas that are adequately lighted and ventilated.  Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

Covid-19 Vaccine Requirement: 

• The safety and well-being of our candidates, our people, and their families continues to be a top priority. Subject to applicable law, please be aware that CBH requires all employees to be fully vaccinated as a condition of employment.

Equal Employment Opportunity:   

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation: 

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. 
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov